Canada and the Rockies

The order of events and sightseeing may vary according to local conditions or for operational purposes. The schedules of the domestic airlines in country are subject to frequent changes. For this reason, we have indicated approximate times only. Your local guide will inform you of any schedule changes as they are informed of them. The driving times listed are point to point and do not include the duration of excursions or stops en route. Some road construction and/or weather conditions may lengthen the driving times. Our intention is to adhere to the day-to-day itinerary as printed; however, order of events and sightseeing may vary according to local conditions.

If booking more than 12 weeks before departure a deposit of £295.00pp will need to be paid at the time of booking with the full amount payable at 12 weeks prior to departure. The deposit applies to adults and children. If you are within 12 weeks of travel then the full balance of the holiday will be payable.

British Citizens will need an eTA to visit Canada. Applying for an eTA is a simple online process that takes just a few minutes. You will need your passport, a credit card, and an email address. It costs $7 CAD to get an eTA and it will be valid for up to five years. You must also make sure that you carry the correct travel documents and identification. Please visit www.cic.gc.ca. Further advice should be sought from the applicable tourist authority for other nationalities and for general queries.

Your flight to Canada is with British Airways, departing from London Heathrow, Terminal 5. Each passenger is entitled to 23kg of hold luggage (40cm/30cm/15cm) plus 1 item of hand luggage not exceeding in size and 1 personal item such as a handbag, briefcase, or laptop case. Weight restrictions will be finalised on your final documentation. Should you wish to take additional luggage you will need to pay extra at check-in. Check-In should be at least 3 hours before departure. IMPORTANT: Please note that final flight details will be confirmed on your final documentation which will be sent to you approximately 21 days before departure. Check in baggage is included with your flight. A printed E-ticket is no longer required at check-in, all you need to do is present your passport to the staff at the desk and your boarding pass will be given to you.

We strongly recommend that you and all members of your party are suitably insured as soon as you book your holiday. It is a condition of booking that you must have suitable travel insurance. It is important that you purchase travel insurance that suitably covers your participation in whatever activities you may undertake at the time that you make your booking. To assist you with this, we have arranged travel insurance in partnership with Holiday Extras. To arrange your travel insurance with Holiday Extras, please call 0800 781 4237 and quote 'WK830' for preferential rates. Please ensure you provide us with the name of your insurer, policy number and their 24-hour emergency contact number as soon as possible. Mercury Holidays will not be liable for any costs incurred by you due to your failure to take out suitable travel insurance from the date of booking.

It is your responsibility to check any health and vaccination requirements applicable to your booked arrangements. We can only provide general information about this. Health and hygiene facilities and disease risks vary from country to country. You should take health advice about your own needs as early as possible and in good time before your departure. Sources of information include; www.fco.gov.uk, http://travelhealthpro.org.uk/, www.hpa.org.uk, your General Practitioner or a specialist clinic.

This tour is accessible to most people with an average level of fitness and normal mobility. It involves moderate days of walking on uneven paths and small hills, and getting on and off coaches. This tour is not suitable for anyone with walking difficulties.

The currency in Canada is the Canadian Dollar. We recommend that you exchange your currency before you leave the UK.

As normal practice you may be asked for your credit card details on check-in at the hotel in order to cover any extras incurred during your stay. If you do not have a credit card, you may be asked for a cash deposit. MasterCard and Visa are widely accepted in hotels as well as American Express.

You will need to take some extra money with you to cover any meals and personal purchases, such as souvenirs, extra drinks and snacks. Approximately £500-£600 per person should be sufficient for the duration of your tour. Please also bear in mind that there will be several shopping opportunities throughout your tour. Tipping is at your discretion, however we would recommend approximately $7 per person per day. Tips are accepted in the local currency, however it is asked that if you do not tip in the local currency that you only pay with notes, as coins cannot be exchanged.

The minimum number of travellers in your group will be 20, and the maximum will be 40. If in the unlikely event there are less than 20 people booked on your tour date, we will endeavour to reduce any disruption to your holiday and try to operate your tour with lower passenger numbers. If we are not able to operate your departure date then you may be asked to change to a different date and a full refund will be made available to you should this alternative not be suitable.

This is an escorted tour, meaning the you will have the services of an English speaking guide during each excursion ensuring that you have first-hand knowledge at all times.

Private Tour: If you have booked a private tour then you will be accompanied by a Driver Guide or a Driver and Local Guides. These will be available to you during all scheduled sightseeing. Private Tours can depart on any day of the week depending on flight and train schedules and the opening days of the attractions. They will follow the itinerary as described in the brochure unless you have been advised otherwise and you will still have all of the same meals, sightseeing and local excursions included.

Your accommodation is selected for convenience, location, comfort or character, and can range from business hotels to leisure hotels. Hotel accommodation is generally rated as local three to four-star standard, but please note there is no international classification system for hotels, and differences in facilities and quality do exist compared to what you might expect in the UK. All group tours hotels have private bathroom facilities and air-conditioning, where needed. Rest assured that all accommodation used by Mercury Holidays is regularly inspected by our staff and partners to ensure that standards meet your needs.

Breakfast is always western style and served in the hotel each morning. A variety of restaurants are visited giving you the chance to experience a range of dishes and flavours.

On your arrival in Calgary you will be met by a representative from our local agent, Go West Tours, holding a sign displaying: “Mercury Holidays”. The Mercury Holidays/ Go West Tours representative will show you to your transfer vehicle. Your national guide will be on hand 24 hours a day should you have any queries.

If you need to contact Go West Tours during your stay the details are:

Go West Tours head office: Telephone: 001 415 837 0154

Emergency contact information: Please find below the emergency contact details for Go West Tours 24hr Telephone: 001 415 837 0154 (business hours 08:30-17:30 USA Pacific Time) Out of hours West Coast Groups: 001 415 710 1913 Out of hours East Coast Groups: 001 415 793 6458

Text & WhatsApp Line 24/7 001 415 484 7201