Name: Serena Beach Resort and Spa
Price range: from £1,383.52pp (7 nights includes flights and transfers)

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Product Details

Pool

I was attending a conference meeting at this facility. This was my first visit here

The good:
1. The food was fresh and well done. 
2. Room was spacious, clean and the bed was comfortable 
3. Comfortable conference room with functional AC. The tea time options were good. 

The not so great:
1. The room air conditioning system is old and inefficient. I was unable to stay more than 15 minutes in the room during the day due to the heat despite having turned the AC on to the lowest setting. The nights were bearable but only so. I called reception for assistance but none was forthcoming and no feedback was given back to me about my complaint. 
2. The pool is dated and in need of repair. The guard rails near the shallow end are rusted and loose. 
3. They only have one pool on the property. It does get crowded during peak hours

It was an okay short stay for the conference.

Okay for a short stay conference visit

We had an absolutely lovely family holiday at the Serena. As expected the service as a whole was excellent , as was the food. The grounds of the hotel are immaculate and beautiful , the cleanliness of the room(s) was first class and the overall friendliness of the staff is a credit to the Serena brand and the individuals themselves. Kudos to the 'animation'  team (water aerobics, petanque great fun) Rebecca and her colleague at the ice-cream bar, Sylvester etc.

Superb stay at Mombasa Serena

Very comfortable spacious room, relaxing environment. The highlight of my stay was the hotel staff, very helpful, friendly with smile. I will definitely recommend this beautiful place to my friends and will visit again with my family in the near future

Serena Beach

Exceptionally kind staff who will help you arrange your safari, city tours and even getting shillings in cash ;) The food is varied with different types of cuisine including Kenyan staples (for which I was thankful). The staff is ever so accommodating and the rooms are spacious and comfortable. Truly, it’s a respite from the daily hubbub and an oasis. I highly recommend it.

A lovely oasis

A truly fabulous hotel for our honeymoon. From the moment we arrived and saw the breathtaking views from the lobby, over the gardens to the sea, we felt peaceful. Our room - garden room - had two lovely balconies and we often watched the cheeky monkeys waiting for a chance to have your sugar - dont feed them - they’ll be in before you know it 😝. They don’t bite and retreat if you look at them. The gardens are immaculate, the pool area spotless with a small swim up bar where you can enjoy lovely cocktails. We found prices for beer and cocktails v reasonable   About £5 for a cocktail and £3 for a lg bottle tusker beer. The wine was a little pricier at around £7-8 a glass. At lunchtime if we were peckish - rarely as breakfast is huge - we had masala chips. V big portion fur about £3. So despite restarting it is reasonable prices. Animation team were great. We did aqua gym every day at 11 , then pétanque or gonga ( like skittles) in the afternoon. Mike, Mary and zawadi always cheerful and encouraging. We also tried padel but it was too hot for us but the court is lovely. I had a head, neck and back massage in the lovely spa. V reason n able prices. Lovely beach with scattering of hotels left and right but you soon realise that Serena is the best hotel on the strip by a mile. Front  of house could not have been more helpful. There are also a few shops as you exit the hotel to the right selling gifts and a small liquor store with huge range of alcohol and mixers. We met several great people who’ve been coming to Serena for 20,30 and even 40 years. I can see why. Loved it

Fabulous small hotel

Guests arriving at Serena Beach Resort & Spa find an oasis of tranquillity framed by whispering coconut palms, lush gardens and one of the most beautiful white-sand beaches on the Indian Ocean. We invite you to discover a whole new level of relaxation and comfort at this warm, family-friendly tropical paradise in Mombasa, Kenya. With a selection of the best Mombasa hotel guest rooms, restaurants and social areas charmingly arranged among winding lanes and manicured oceanfront lawns, our Shanzu beach resort exudes the timeless allure and ambience of a 13th century Swahili village.

This 164-room Mombasa hotel encapsulates the five-star resort experience with impeccable service and gracious hospitality steeped in local tradition. Guests may choose from a wide selection of premium rooms and suites, superb dining options highlighted by the oceanfront dhow-themed Jahazi Grill and leisure pursuits ranging from a gorgeous free-form pool and swim-up bar to indulgent spa therapies at Maisha Mind, Body & Spirit Spa.

Serena Beach Resort & Spa in Mombasa combines a deep respect for the local surroundings and heritage with contemporary amenities to ensure a truly inspired stay.

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Serena Beach Resort and Spa