Name: Hilton Rose Hall Resort and Spa
Price range: from £1,480.60pp (7 nights includes flights and transfers)

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We have been to Hilton Rose Hall several times.  This time was a quick trip and this resort is perfect for that since it is so close to the airport and the resort itself is easy to get around.

The rooms are certainly dated and can use some freshening up, but they were very clean.  The common areas of the hotel also could use some maintenance.  A set of stairs at the lazy river pool was broken and they just had yellow caution tape around it.  The pier which used to be nice to walk out on (especially to see the sunrise) is also closed off with caution tape.

We rented a cabana because I didn't want to play the chair game, and it definitely seemed like lower occupancy since there were ample chairs.  We did see several families reserving chairs at multiple spots (beach, waterpark, pool), which was obnoxious because there were plenty to go around and you could just move around during the day.  Shanta, the cabana server, was wonderful as always, but she could use some help.  She was responsible for serving ALL the beachfront cabanas which is a lot!

Our butler Alphanso was absolutely wonderful and made our trip.  I was on the fence about getting a butler, since we had the cabana reserved and didn't need the butler to save our seats for us.  I am so glad we did.  Alphanso made our dinner reservations which was a huge timesaver for our short time because people were waiting hours for dinner.  Alphanso also checked on us often, getting fresh towels, got the kids fresh coconuts and refilling the cooler with more champagne. He even managed to get us jerk chicken when the jerk hut was out.  He anticipated our needs, which is always nice, not having to ask.  He was just the happiest person too..even though we had already said goodbye, Alphanso met us at our transport back to the airport to give a hug and say goodbye again.  We will definitely request him next time.

The food was good.  Jason, our server at the rum factory was very friendly and helpful. He brought us an extra dish (oxtail ravioli) even though we did not order it and it turned out to be the best meal we ate all week.  Seaside Italian was just so-so, and while Three Palms is formal and pretty, I'm not sure it was worth the upcharge ($40 pp, $20 pp for Diamond members).

All in all, we really enjoyed our trip, special thanks to Alphanso for making it extra special and relaxing!

Relaxing time at Hilton Rose Hall

Horrible front desk staff: Please avoid working with Ashley and Sharrika both if possible at checkin, or during your stay. Their lack of care, concerns and outright horrible attitudes will ruin your stay if you allow it which is sad being the property is indeed beautiful overall. They do not follow up with your concerns and gives attitude when you as a guest (Diamond member) reaches out. 

Avoid Room # 453: It is molded, look up at the ceiling in the bedroom and the bathroom. The toilet barely flushes yet it’s NOT clogged but it just seems the plumbing needs updating being the water pressure is slow and low. This room should not be available to any guest and certainly not a Diamond member paying full price $539 a night for an Ocean Front. The rooms are not Hilton standard, not even at an Holiday Inn which is a lower level hotel. 

Avoid Room# 259: 
The balcony sits overlooking a large metal roof top facing other rooms with a very small side view of the Ocean if you look to your right from the side of your eye. I am paying full price for an Ocean View so I voiced my concern immediately after checking in to Shrikka at the front desk and her response was…it’s still a view of the ocean regardless..her attitude and lack of care was disgusting.
Keep in mind I am paying full price price for each room and simply asking to receive what I payed for yet the front desk staff including Ashley and Sharikka acts as if you’re asking for something free or something special…and  they ensure to be undermining and nasty with their responses. How does Hilton allow such staff to work amongst their team is mind blowing. They need major customer service skills and remedial training. 

Pros: 
The Bellman staff: They all are welcoming, joyful, and always willing to help rather on arrival, during your stay or as you depart. The cold towel they offer is a nice touch of service while at the hotel entrance.

The Nightly Entertainment/Bars:  The staff are fun, positive and caring. They make you look forward to each night. 

Major thank you to Andre and Preston for always being positive, caring and easy to work with.

Horrible Front Desk Staff/ Molded Rooms

Some people at the resort were friendly while others were rude. I ordered a drink at the bar on the second floor where I got mocked by the bartender for ordering that drink (pineapple juice, ginger ale, and mint) While he was making the drink, he had laughed at me while talking to his coworker. The next day, I go to the same bar to order a different drink where I also got made fun of by a different bartender. Service was okay everywhere but this bar. Really ruined the experience. Will not be recommending this resort to friends and reconsidering our membership.

Bad service

We had an easy check in with a complimentary cocktail. The staff was very welcoming and helped us get adjoining rooms. The lobby and public areas were decorated beautifully. We especially enjoyed the coffee shop with delicious pastries, fruit cups and ice cream! They prepared all the specialty coffee drinks you could imagine.
The rooms were spacious, spotless and had balconies with a beautiful view of the ocean and Rose Hill ruins on the golf course. My husband had a great time golfing with the caddie sharing the fascinating history of Rose Hill.
We all enjoyed the great buffet at Fresh! The food was outstanding and the omelette station was yummy. They had an outside buffet with music the first night with lots of variety. The jerk shack was a big hit for lunch and afternoon snack.  We also tried the Asian restaurant for dinner. Our 8 year old especially liked hers. The waiter was great and we tipped him $$$! The Italian restaurant was great also. Getting a table was no big deal. No reservations are required but you have to time it right because it’s popular.
The big highlight was the lazy river! You could find plenty of shade in the water and end up at the swim up bar. This was fun for adults and kids! Close by is a small beach with lots of palms for shade. We felt that all the amenities were great for extended family to share. We saw lots of grandparents,parents and kids loving it.
I can’t imagine how anyone could have complaints about this place!! We would definitely come back with the kids. It was a great reprieve from cold Chicago weather.

Great family resort

This review is for the day pass for this facility.  This was a great day.  Excellent directions from the facility, air-conditioned mini bus ride from the port, about 15 minutes to the resort. Check-in at the concierge desk to the left as you enter, pay, get arm bands.  Out the back and down stairs to the beach.  There are 2 great pools, the larger is a little further down to the right, with lazy river and some kids things. Small beach to the right, but if you go further to the right much bigger, flatter beach.  Unlike may resorts, there were PLENTY of chairs, most hotel guests from the resort don't seem to get down there until about 10 am (when the bars open!).  You can do as much or as little as you want.  Multiple meal options (food and drinks all included) and what we had was great.  The staff is amazing everywhere- at lunch I had ordered something at one restaurant (we were sitting at another), and planned to walk back and get it, the staff found me and brought it to me!  There are 3-4 small "carry-out" like restaurants along the beach, pizza, jerk chicken and pork (amazing), burgers, fries, fish sandwiches. There is big lunch buffet on the ground floor of the hotel, partially outside, most hotel guests ate there, it all looked good but seemed much like a ship buffet, so we stayed at the beach eating freshly grilled jerk chicken.  Ride back was easy, as a group you decide when you arrive when you want to be picked up to get back on time.  (give 60-90 minutes before on-board time so you don't get stressed out).  My only regret is that our ship was leaving at 3 pm so only had about 4 hrs there.

Day Pass for cruise ship visitors- a great resort!

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this resort include complimentary wireless internet access, concierge services, and an arcade/game room. All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. 

Grab a bite at Fresh, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. </p> Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.

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Hilton Rose Hall Resort and Spa

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