Name: The Pucic Palace
Price range: from £922.19pp (7 nights includes flights and transfers)

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General view

We stayed in a room with the balcony overlooking the square and adored it. A very comfortable and gorgeous room, lovely bathroom with a free-standing bath and Bvlgari products, and a comfortable hotel overall. The customer service in this hotel was the best I've ever experienced - very personal touches and we felt extremely well looked-after. The breakfast was delicious. I cannot recommend this hotel enough for a stay in Dubrovnik.

One of the best hotel stays I've had

The hotel and staff were perfect.  From arranging hotel transportation and off season day trips, the concierge staff/managers could have not been more helpful or friendly.  The beautiful hotel, located in a Renaissance palace, was perfectly situated near sites and restaurants (and for Game of Thrones fans, Circe's Walk of Shame). Our room was recently renovated and quite clean and comfortable. Being in the old town there is muted noise from outside including the church bells ( that I found charming), but we slept well.  You will not regret choosing the Pucic Palace or Dubrovnik. 

Four perfect days.

Disappointing Stay – Misleading “Upgrades” and Poor Room Conditions

Our experience at this hotel was deeply disappointing. While the location inside the historic city walls is undeniably charming, the overall stay left much to be desired.

Upon check-in, we were given the wrong room, only to be told by the manager that we had been “upgraded” to a suite. However, this so-called upgrade felt more like a downgrade. As we were escorted to our room, we passed an exposed ceiling repair, covered in plastic and wet cement, which immediately set a poor first impression.

Once inside the suite, we were hit with an overwhelming damp, musty smell, making it difficult to breathe. The room was dark, humid, and uncomfortable, with an extremely loud AC unit that barely helped. When we raised our concerns, we were told the hotel was fully booked and no alternative rooms were available. Instead, they provided a dehumidifier, which only added more noise without resolving the issue.

The unbearable humidity and odor made it impossible to sleep, and my son developed a cough, possibly due to mold or mildew. To make matters worse, we were woken up early by the strong smell of frying food seeping into the room. Despite repeated requests, the hotel refused to move us to the original room type we had booked.

Adding to our frustration, we met another family in a neighboring suite who had been told the same misleading “upgrade” story. It was clear that this was not an isolated incident.

We stayed in four different hotels during our trip to Croatia, and sadly, this was by far the worst experience. It ruined the final nights of an otherwise wonderful journey. I would not recommend this hotel at all

Worst hotel exprience

The Location of this hotel is the best!.  It is a 5 minute walk to either the Ploce gate or the Pile gate.  It is also next to the Walk of Shame. The hotel is a very nice, very old Palace.  It is quite nice to stay there within the walled city. It has a lot of Charm!

Our stay here was a little different than most.  My wife got hurt in Međugorje on a day trip from the hotel, so on our way back to the htoel we stopped at the emergency room since her leg was broken(we found this out when we got back to the US).  After the emergency room at 11pm at night we called the front lobby and asked if they had a wheel chair.  They were not sure so they told us they would check.  A few minutes later we got a phone call and they said they had located one.  They brought it to the Ploce gate, loaded up my wife and rolled her to the hotel.  There are still steps before you can get to the elevator so they lifted the whole chair and brought her to the room. They let us use the wheel chair for the next 2 days while we were there(without this we we would not have been able to do anything and we would NOT have been able to even get to the gate to exit the city since no vehicles are allowed into the walled area).  In the morning, we went down for breakfast and everyone in the hotel knew about my wife including the manager of the hotel.  

For the next two days they treated us like we owned the palace.  If we wanted water they brought two, if we wanted towels they brought a whole bunch.  We mentioned that we would be going to Rome next, so the lady in the lobby typed up a 3 page itinerary of everything to do that was wheel chair accessible(this was incredible).  The maid came and checked on us several times and asked us if we needed anything.  

The manager talked to us at breakfast and asked us if we needed anything (by the way it was his day off).  At this time we did not know what was wrong with her leg since the ER their did not have an MRI machine.  But the manager of the hotel played basketball at a University in the U.S. so he had seen lots of knee injuries so he made sure his whole staff helped us out.  Dubrovnik is not exactly the most wheel chair accessible place in the world! so all of the extra attention really helped. The staff even made a reservation at the nicest restaurant in Dubrovnik and made sure that the staff at the restaurant could lift her wheel chair into and out of the restaurant since there were about 5 steps to get into the restaurant.  Every time we left the hotel or came they lifted her up and down the stairs at the hotel. This was awesome service

On the last night we decided to go back home, instead of going onto Rome since wheel chair mobility is not easy in Europe, the night porter came in early, at 4am just to help us.  He took all of our luggage and wheeled my wife to the driver who was waiting for us at the gate.  

The driver that they hired took us to the airport, parked the car, went and got a wheel chair, brought us in to get our boarding passes and made sure out luggage got checked.  That was awesome service.  I am not sure how I would have done this on my own.

I have to say it was an incredible stay at this palace, even with this terrible accident.  You really can tell a great hotel when something goes really wrong and everyone jumps to make it right.  We will definitely go back and stay there. Hopefully this year!

When stuff goes wrong, THIS HOTEL STAFF MAKES IT MUCH BETTER!

We thoroughly enjoyed everything about this hotel.  Our room was beautiful, spacious and comfortable, breakfast was delicious with extensive menu options, and the staff were extremely welcoming and helpful.  And the location can't be beat!

Wonderful hotel in the heart of Old Town, Dubrovnik

This 5 star hotel is located in the city centre of Dubrovnik and was established in 1350. It is close to the Rectors Palace and the nearest station is not available. The Hotel has 3 restaurants, a bar and a coffee shop. All 25 rooms are equipped with minibar, hairdryer, safe, ironing set and air conditioning.

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The Pucic Palace