Name: CHC Imperial Palace
Price range: from £430.10pp (7 nights includes flights and transfers)

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General view

Very good and convivial accommodations very relaxed 
The rooms are great, high spec and kept immaculate albeit I found the city tax a bit pricey it was at €7/day when I got there payable up front.
Also a bit let down by the food, which was too salty or oily at times like if no one checks it before they take it out of the kitchen.
Whereas I found their customer service and dedication to serve, help & accommodate the guests genuine and unparalleled big shout to Zoé and Eleni that were absolutely amazing 😍
Would gladly go back!

A very enjoyable stay!

Stayed here for a week in October.  Our room was a large suite (202) overlooking the pool area,  with spa bath, shower, separate lounge area, double balcony, comfortable bed and a fridge.  It had two televisions but only one English Channel (BBC world service). Hotel is quite isolated but not a problem for us as we’d hired a car from the airport (the hotel also rents cars).  Parking is on the street at rear of hotel (front is reserved for hotel hire cars). If arriving by hire car at night the hotel is difficult to spot as there’s no lit sign. A local bus service runs along the busy road in front of the hotel to Rethymnon/Heraklion (you do hear road noise when sitting round the pool) - tickets can be purchased from reception. A tourist tax is payable on arrival (3e per day 1/11 - 29/2 and 7e per day 1/3 - 31/10).  Pool temperature during our stay was fine for swimming.  Would recommend requesting a room away from the back of hotel as not only is it noisy from the by pass road but gets full afternoon sun and so could be too hot, especially in summer.  Couldn’t fault the excellent staff who were all friendly and helpful..👍

A few negatives:  for such a large room there was a severe lack of storage space and side tables, which would have made a big difference.  A real disappointment was the bland and repetitive food (in my opinion) on offer.  Surprisingly there’s no toaster at breakfast, only a small panini maker type machine which really isn’t up to the job.

Comfortable hotel with a few negatives

We stayed at this hotel Sept into Oct. We upgraded to a suite overlooking the pool.
The room was very clean with a jacuzzi type bath. Small balcony with chair and table. not big enough for a sunbed.
Usual limited number of English channels, except News channels on TV, but didn't matter as we were out all day.
Pool area small but nice, with good sunbeds. Pool was cool but not as cold as some i have been in. Weather was good so it was nice and refreshing when you get to hot.
Plenty of shade available for people if they prefer. 5 euros for a large beer at the pool bar is very reasonable, for a hotel.
Breakfast was usual buffet style with meats, cheese, cereals, fruit, and English breakfast items. 
One point, the hotel badly need a proper toaster. they have 1 sandwich toaster in the restaurant which took 5 minutes to slightly brown your bread which is ridiculous if its busy. Evening meals had a reasonable selection, but i have had better. Paying for water with your meals is poor, especially when they charge 1.5 Euros for a big bottle. you can buy 6 large bottles at the local supermarket for 1.45 Euros, so, why do they feel they need to charge????
There was no entertainment when we were there, but, that my be because its end of season.
The staff were all very friendly, and we enjoyed our stay.
As others have commented, the hotel is a good distance from local shops and bars.
There is a great sport bar and a superb Pizzaria (Mafioso) 30 mins walk from the Hotel.

Nice Hotel and Staff.

On arrival at about 11 pm we were given a lovely salad which was a nice touch. Our room was a 'basic' room which was just fine for us. The beds were two singles pushed together but extremely comfortable. The room was cleaned everyday. The air conditioning worked well. We had a small balcony (ground floor). Pool towels were supplied, tea and coffee making facilities, fridge and safe. Just enough room for hanging clothes. We were half board and found the selection of food was really good. There wasn't any entertainment but there is a nice pool bar which stays open late. We tried a couple of beaches across the road (about 10 minutes walk). They weren't beautiful by any means but fine for sunbathing with somewhere to get food and drink nearby. The hotel isn't close to any shops or restaurants other than a pizza place which seemed to have closed down for the season and a good small supermarket. The bus journey into Rithymno is cheap and easy to use. Rithymno is gorgeous for food, drink and shopping. Return taxi was around €18 (last bus back 11 pm).  One day we took two buses to Chania which took about 2 hours. We didn't go on any day trips because we just wanted to relax. We recommend reading TripAdvisor reviews before you book trips. On our last day our pick up from the hotel (transfer time 2 hours) was around 5 pm so we sunbathed by the pool and were able to use showers situated near reception.
Overall we found all the staff friendly and helpful and would certainly consider returning to this hotel.

Lovely relaxing break

Stayed in this hotel for a week in September 2024. Firstly, the hotel itself is quite nice. Nice room and nice pool but very little atmosphere. The lobby was almost in complete darkness and the “mini market” was always in the dark with basically no items for sale in it and stock was not replenished the entire week we were there. The “fitness corner” looks good in pictures but in reality it is a dark windowless cupboard with basically zero equipment and the one treadmill was out of order. No air con or windows in this room either. I’d almost class it as unusable. The food at breakfast was basic but okay. A couple of flies in the the food which I found really off putting and perhaps maybe some lids or covers would be a good idea. The pool was nice and beds were comfy. The pool bar don’t let you pay when you order drinks or snacks and instead it is added to a tab linked to your room which I don’t like as then when you checkout you’re met with a large bill rather than being able to pay as you go. There’s a bus stop close by and you can buy tickets at reception which was vital for us to get around as the hotel location itself is really poor. You’re around a 40 minute walk to the nearest bars and restaurants and there’s nothing around the hotel except fields and dirt. They did have a Greek evening which was really good and the dancers were fab. All in all, our stay wasn’t terrible but I’d say it is more a 3 star hotel than a 4.

Average

This charming, modern hotel is in Rethymnon-Adelianos Kampos. CHC IMPERIAL PALACE HOTEL features a total of 74 units. This accommodation was constructed in 2019.The beach (with pebble) is 150m away and it is equipped with sunbeds & umbrellas. The hotel offers accommodation on All Inclsusive basis. It has pool, open air jacuzzi, fitness room, free parking.
Adults Only property, accepting guests from 16 years old and on.
 The hotel may charge a fee for some services.

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CHC Imperial Palace