Name: Sunrise Zante
Price range: from £491.34pp (7 nights includes flights and transfers)

Select Room & Board Basis | Mercury Holidays

Product Details

My wife and I arrived in Zakynthos for an All-Inclusive holiday on 6th June 2023 and left on 16th June 2023. Our flight from Cardiff was due to arrive at 8pm but due to delays we got to the hotel at 10:15pm and we were the only two getting off the coach. We were then faced with steps up to the entrance but fortunately there was also a ramp. 
We checked in and asked if there was any food available as we were both starving but was told the restaurant was closed and there was no food available. We were also told there’s a restaurant across the road who may still be serving. We had a sandwich and drinks there which cost 25 Euros.

We were given one key and was asked to follow the staff member to the room, we were faced with twenty steps and no lift. The room was quite large and spotlessly clean, there was no wardrobes or drawers where we could put our things. 
Over the next couple of days, my wife’s arthritis was getting worse so we asked if we could move to the ground floor but was told the hotel was full even though two rooms, we noticed, didn’t seem to be occupied for a few days. I mentioned to the receptionist that there seemed to be a lot of younger guests on the ground floor but us, as pensioners, were put on the first floor. She told me they don’t have the ages of guests before they arrive. Over the next few days, we asked on two separate occasions about moving but again was told the hotel was full. 

The choices for breakfast were the same every day. The cooked breakfast was cold, one day the egg was very underdone. The lunch choices were a set menu, but the food was hotter than breakfast. The set menu given at lunchtime was also given at dinner, but a chef’s special was added. One day it was risotto, another day it was chicken on the spit.

One day we didn’t fancy anything on the menu, so walked to the Memories restaurant and had a lovely meal and the prices were good. This was about an eight-minute walk away.  

When we booked the holiday in the TUI shop, we also booked the shipwreck cove excursion at the same time. We were told the trip was about 8 hours long and the pickup was 7:30am. We asked if the hotel provided a packed lunch and we were told “Mention it to the hotel and they will sort you out” Two days before we were due to go on the trip we spoke to reception and was told the hotel don’t provide pack lunches for excursions, we also found out there was only snacks onboard. We are both diabetics and must eat regularly so we cancelled the trip. TUI refunded the cost when we got home as we had cancelled outside 24 hours.  
We did book another trip to see the turtles, this was only 4 hours and the only turtle we seen was in the harbour before we left. As I’ve mentioned, the hotel was nice and clean, there was plenty on sunbeds but how this hotel is 3 star beats me. Some parts of the hotel have three floors and no lift access. We often saw people with large suitcases struggling up the outside flight of stairs. 


Not the best hotel

We visited this hotel as a couple June 2024 rooms clean big bathroom, pool area spotless. Breakfasts wernt the best toaster really slow if you wanted eggs scrambled,  fried, omelette  you had to order always felt like you were been watched. Hotel is around 15 to 20 mins walk to strip & beach around 25 mins the hotel puts a bus on 3 times a day to transport to beach we never used this service. Air con & saftey deposit free bt we were staying 2 weeks & on arrival had to pay 98 euros in tax. If you order from bar you sign receipt  n pay at reception  next day or b4 you leave keep all receipts.  All in all lovley hotel but a bit to far out for us  

Couples holiday

This hotel was way better than expected after reading negative comments room was clean and airy powerful hot shower free air con and safe cleaned everyday …. Pool area clean plenty beds… snack bar lots of choice very helpful staff didn’t get every one name but Christina and oskana amazing… also reception staff very helpful would I return absolutely.. and to be fair u carnt blame the hotel for cockerel n chickens n dogs barking the farm was probably there before hotel if it bothers u take earplugs and enjoy ..

Hotel experience and stay

In a good location around a ten minute walk to the centre of tsilivi. Staff are very nice and professional, our room was clean and modern, with a good shower free air on and free safe. Pool area nice with lots of sunbeds and greenery. Mattresses on sunbeds are a good addition. Breakfasts were very nice.

Good time at sunrise

A little gem of a hotel
Pleasant surroundings nice pool area
Rooms very spacious and very clean
Hot powerful shower.The staff are ver friendly and caring and good breakfast.the location is just a short walk to the centre and the beach.we will Definately be returning.

Relaxing

Nestled in a charming rural setting surrounded by olive groves, hills, and fields, this hotel offers a warm and friendly atmosphere.

Tsilivi is a popular holiday resort that boasts a superb beach with many facilities and gentle waters, making it ideal for families.

Sun Rise Hotel is just 500 meters from the town. It boasts an outdoor swimming pool, bar, restaurant, 24 hour reception, free wi-fi and a shuttle bus  to the beach (scheduled upon managements discretion).

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Sunrise Zante