Name: Pine Cliffs Ocean Suites
Price range: from £0pp (7 nights includes flights and transfers)

Select Room & Board Basis | Mercury Holidays

Product Details

General view

The resort is lovely and there is a variety of food on offer.

If you are staying in the “premium” ocean suite you would expect housekeeping to service the room during the five hours that you were outside. However, not in our case. On returning to our room at 5 pm, we noted someone had come to the room but only opened the curtain and moved a pillow. Housekeeping offered to service then, how can that be achieve given that your children are currently using the bathroom to get ready for dinner. They promised to return at 7 pm whilst you’re out for dinner. On returning at 10 pm, you realise the promise was empty. No one had bothered even come to check over or even restock the basic such as toilet tissue which was running low. We had to call for attendant came at that point to restock. She then tried to straighten the bed, what’s the point after 10 pm when the guest is standing right there ready to turn in?!?!

If the turn down service team even bothered to show up they may have noticed lack of house keeping service. Clearly that was a no show too.

Service at the resort is extremely slow, but having to request for toilet rolls after prior housekeeping escalation is absolutely sub-standards, a first in any place for me. 

Even more disappointing is that front desk and housekeeping don’t take responsibility but just try to blame the other and try your pass you around for a resolution. You may not have done it, but take action and resolve it as the guest  should not be the one chasing your various team for an additional toilet tissues at 10 pm!

No customer service

Excellent accommodation.  Friendly reception staff and friendly and helpful porters; always willing to help and always had smiles on their faces. Garden suites were excellent and comfortable. Pillows and beddings comfortable and sleep was relaxing. Breakfast was lovely. The evening meals at the  restaurant delightful and tasty. Overall had a wonderful time and would recommend it for anyone looking for a  b;lissful holiday and short break away

EXCELLENT PLACE TO STAY FOR A SHORT BREAK AWAY FROM HOME

We liked the Pine Cliffs Ocean Suites so much we moved over to their Pine Cliffs Residence to plan for future long-term winter stays. See the attached photos which tell the story better than words: location, the cliffs, Falesia beach, and so much more!

Thanks to Marcelo, Riccardo, the two Paolos, and Carlos.

Unfortunately, photos are limited to 50.

Excellent experience...

Fantastic property & great room! We stayed in a suite which had a fully stocked kitchen and lots of space. 

We were golfing in the area and the local course is in nice shape. It’s not much of a “deal” for staying on the property, 10€ off.  They charge for balls in the range.  It’s one of the reasons we decided to stay.  I would not stay again for the golf but I would for the hotel service & beach.

February visit

We’ve just come back from a 4-day break at Pine Cliffs. I was expecting 5-star luxury, but it was 3–4 at best.

The positives:
	•	Breakfast had many, many options and was delicious.
	•	The housekeeping and customer service teams were very quick when responding to any room requests.
	•	The spa was included for resort guests. A lot of Marriotts we’ve stayed in charge extra for it.

The negatives:
	•	No outdoor heated pool, except for a tiny one right next to the car park and kids’ club. No one wants to go into an ice-cold pool, regardless of how hot it is.
	•	The spa itself was lovely, but the staff need to be more visible to ensure people are following the rules. On three separate occasions, I saw three different men strutting around naked—in the open experience shower (twice), and once in the sauna—with everything on show. Not what I want to see when trying to relax, and it made me feel very uncomfortable.
	•	Some staff members were quite rude and seemed only interested in trying to get extra money.
First of all, as a Titanium member, you expect to be given one of the nicer rooms in a quiet area when available—especially when using our well-earned Elite Reward Nights. The original room we were given was next to a restaurant, with a lovely noisy view of the car park and kids’ club. When we mentioned we had used our Elite Nights and selected a few different room categories, we were told that they were full and the only other option was an upgrade to a 2-bedroom suite at an additional cost. (We had already selected the 2-bed as one of the upgrade options with the Elite Nights, so we didn’t feel it should carry an extra fee.)
After demanding to speak to the general manager, they managed to move us to a quieter room in the same category we were originally given. Why couldn’t they have done this in the first place?
Additionally, the night before check-out, we confirmed a late check-out of 6 p.m. due to our late flight. We spent the day exploring and enjoying ourselves, but when we returned, I noticed a missed call. This was at 4 p.m.—they wanted to know why we hadn’t checked out. When I explained we had agreed on a late check-out, they told me there would be an extra cost and only backed off when I showed proof. This made me and my husband feel ambushed, and again, like they were only after more money.
	•	Lastly, I feel there could be a bit more to do around the hotel—activities, music, anything. It just felt more like a serviced apartment than a luxury five-star hotel.

Has potential but lacking luxury

This lovely hotel is located in Albufeira. The premises count with 76 welcoming guests rooms. 

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Pine Cliffs Ocean Suites