Name: Playa Esperanza Resort
Price range: from £0pp (7 nights includes flights and transfers)

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Our son has a severe allergy to some nuts and also reacts to egg. At breakfast we noticed that the muesli had a pile of walnuts in the middle, and the sign did not include nuts in the allergens.  We raised this with the maitre d and his response was not satisfactory. He first said foods might contain small amounts so best to avoid- obviously our son needed to eat so we couldn’t avoid everything, and then when we clarified it was a large amount he said he couldn’t do anything at the time, and eventually said he’d let the kitchen know later. We explained the urgency; that others could potentially have a reaction but that didn’t seem to phase him. To our shock the communication to the kitchen did not happen, or was not done effectively as the same thing happened every morning subsequently. The particular staff member was cold and tried to avoid any eye contact after this incident. I do hope that his attitude is addressed. In the last evening, similar happened with a watermelon salad, it had walnuts but gluten was the only listed allergen, the blue cheese also had nuts sprinkled on it most evenings. We were on high alert for the nuts that my son is allergic to, so there may have been other errors, and certainly spotted a few with the cakes and desserts. 

We raised the allergies when we arrived as advised to by the hotel in an email beforehand, however we spoke to the head chef  via another chef translating, and we’re not offered much advice or help other than when we asked about a few specific foods. It was very busy and awkward as there was no specific person to ask each evening. The plain pasta had egg listed as an allergen, but we were informed that this was incorrect and it did not contain egg. 

Other than this, (and the mosquitoes!) we had a great stay at the resort. Rooms are a little dated but everywhere else felt newly renovated, loved the spa, the kids club is amazing, 1 min to the beach, great pools, lots of space and sun lounges. 

We would definitely go again if we had some assurance that this has significantly improved; I hope it doesn’t take a significant event for the resort to change their practice.

Avoid if you have allergies or dietary restrictions

Great location, directly at the beach and close to some nice restaurants. Hotel is clean, although our bedroom was worn, e.g. cracks in areas of the walls; paint peeling off some of the furniture, air conditioning dodgy. 
There is a good on-site supermarket and the spa is fine too.
What bothered us most about our whole experience was that it felt very militant. The ‘total relax’ aspect was missing from this vacation:
-Staff are super, SUPER rude, e.g. on a number of occasions they got snippy with us when ordering food/drinks… 
-Onsite bars/restaurants outside the main canteen-style dining area close early, so if you want to stay in, you’re forced to eat dinner where you have breakfast. Also, if you’re just looking to lounge, be aware that there’s no room service either
-Entertainment at night is crazy loud 
Ultimately, we just felt overwhelmingly disappointed with the hotel and wouldn’t recommend it, sadly :(

Not the place to pick if you’re looking for a relaxing vacation!

it is a perfect holiday week with family.
clean room, sea view room wonderful, 
food with very good quality.
although it is a big hotel and from the room to the dining room we have to go for several minutes.
a very good furnished miniclub area. 
internal to the hotel there is also a shop,  2 big open swimming pool + one internal.

the bad issue is the reception. very bad the guy received me and my family: very rude and impolite instead of welcome us. in addition  along awaiting time.
aside it, a perfect holiday. my family appreciated the vacation.

wonderful place to enjoy with children - bad welcome from reception

I went to this hotel to celebrate my birthday and I had a terrible experience!

I went to the reception to do check-in 
and the receptionist Natalia was very unpleasant. I was asking a question and she interrupted me because was doing something else, in a very rude way.

She indicated me the locker near there to leave the baggage but when i got there the employee Toni told me that i should leave the baggage in the locker of my building. But when i got there, there was no locker.

So i had to go back to the reception and I talked with another receptionist that took my bag and kept inside the reception.

Afterwards, when i finally came back to do the check-in, i asked for my luggage and the receptionist Natalia told me that it would be in my room.

But when i got to the room, there was no luggage and i had to contact the reception to find it out.

This receptionist Natalia was very unfriendly and disorganized. It caused me a poor impression of the hotel although the facilities are good.

Also the sofa in my room was wet when i got there. And they put me and my girlfriend in a room with 2 single beds instead of 1 double bed!!

Another disadvantage of this hotel is that you have to pay for everything!! For example: 15€/day if you want a beach umbrella!!!

Besides that nobody ever congratulated me for my birthday (i did the check in on my birthday)

Very disappointing experience!!!

Rude staff, very disorganized hotel!!!

We paid for the most expensive appartement because of the pictures, expecting an exclusive experience and relaxing time but we were given a ground floor room with people basically tanning and chatting at your terrace, almost inside your space. We had to keep curtains closed at all the time and didn’t even use the external area which was originally the main reason why we spent so much money… completely gutted

Be aware that are only 4 rooms of this category so you have 25% chance of ending up in this one, they should have a different price and make it clear when booking

More like a “people view”

This property is 2 minutes walk from the beach. Located next to Platja de Muro Beach, Playa Esperanza offers impressive sea views. The Playa Esperanza is just 100 m from S'Albufera Nature Reserve, which is ideal for hiking and cycling. The nearest golf club is in Alcúdia, 15 minutes' drive away. The buffet restaurant serves a variety of Mediterranean cuisine and features a terrace overlooking Alcudia Bay. There is also a poolside bar and lobby bar, where free Wi-Fi is available.

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Playa Esperanza Resort