Name: Elegance Miramar Hotel
Price range: from £0pp (7 nights includes flights and transfers)

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Product Details

Pool

Advertised as set in shopping area, this was 1mile away down 250 steps, private beach, can't see how as we were 1 and a half miles from the beach,non working lift, Jacuzzi and spa for the whole week we were there, advertised with individual air conditioning, individual heating, free complimentary wi-fi,  am/fm clock radio alarm in each room, free toiletries, non of this was true, wi-fi only available in the lobby, no a/c or individual heating, no clock radio or toiletries in the room, roof terrace had no seats or sun loungers, all staff with the exception of the cleaners were rude and arrogant and offered no help at all, our toilet stopped flushing on the Friday which I reported, when no one appeared to fix it I enquired again on the Saturday only to be told they could not attend till Monday, this I only found out when I chased them about it, we reviewed the pictures before we went so were expecting a hotel which needed updating which we were not concerned about but to advertise facilities which clearly were not there or are not available is totally unacceptable.

poor Hotel

Me and a friend of mine arrived to this shocking hotel on the 27th feb we booked a week all inclusive to be greeted by a rude grumpy old man didn’t say please thank you nothing we got to our rooms not too bad had a stunning view it was clean so wasn’t too bad. Had a wander round the hotel the whole thing needs ripping out and re doing with actual money putting in to it the bar near pool shocking service hardly no drinks there one beer pump and it shuts in when ever they feel like it threw the day asked about the sauna and the jacuzzi they didn’t work couldn’t play ping pong due to them not having balls couldn’t play mini golf do to the same reason no snacks in the pool area but they have a vending machine in there 
The FOOD THE STANDARD OF THE FOOD IS DISGUSTING IT ISNT 3STAR AT ALL ITS THE SAME STUFF PASTA COLD, RABBIT MEAT, PORK NOT COOKED PROPERLY, MICROWAVE DOESNT WORK, THE WHOLE LOT IS A DISGRACE CHICKEN NUGGETS FOR BREAKFAST, the bar in the hotel is just as shocking as the outdoor bar service crap closes at 10 u pay for all inclusive n don’t have nothing to offer we ate out every night costing us more money the lift never worked I wouldn’t recommend this hotel to my worst enemy  let alone anyone else it’s SHOCKING THERE ROBBING PEOPLE WITH LIES OF THINGS TO DO AND ACTIVITIES COZ THERES NOTHING DO DO AS NOTHING WORKS

SHOCKING

We stayed at the here for a week on full board , we thought that its a great way to save money and make sure we were able to eat something everyday , the food however isnt good.
Alot of times its was barely ediable and we were only allowed water at the meal times.
The rooms were clean , very dated and needs alot of updating , for example new tiles as alot were cracked and new paint ect and a new bed , ours squeeked so much that even if we just turned over we would wake each other up.
The cleaners were polite and did a good job , the same cant be said for the man at the desk downstairs.
On one occation the cleaners took the dirty towls and forgot to replace the bath towls ;easy mistake to make i thought if youre cleaning alot of rooms , so i went to the front desk to mention it and was met by sarcasm and questioning , it was as if he thought i stole the towls. He was very rude and eventually said the cleaner would be up with new towls. 
Near the end of our stay we recieved the time that our pick up was coming and the times didnt seem to match up to our flight and so i asked if i could use the phone ,he point blank refused and said oh well if you miss your flight it isnt your problem.
There just ended up being a typo but the fact that even in an emergency like (going to miss your flight) he still wouldnt help ,was very rude.

Overall we loved our stay in tenerife  even liked the place we stayed ( up the hill) because of the view but the hotel let it down a little.
I think it wouldnt be as bad if we didnt go full board.

Pros: 

*close enough to town you can walk while being far enough away that its quiet.

* clean and the cleaning staff are nice.

* has a pool ( though only from 10am -6pm) 

Cons:

* not suitable for disabled as the route down the hill is alot of steps or is down a steep road and the lifts dont work.

* rude front desk employees.

* horrible food.

* cant access water outside of meal times without paying ( cant drinkbthe tap water as is very salty)

Poor sevice but good location and okay if you just want a bed.

What can I say, hotel is old but clean. The food is ok and the drink is served in plastic glasses but the staff are something else. The lifts don’t work and the pool is closed but the views and weather were fab, get a cheap deal and use it as a base

Hotel

We stayed  one week in Feb 2020. The location is perfect and the hotel layout guarantee amazing views from most rooms. We had the ocean and mountain view. The hotel is very dated and in need of tlc but its clean. TV had no remote and did not work properly anyway and the lighting in our room was so poor I had to use my phone torch to read a book. This did not bother us however as the weather was amazing and we stayed out every day.  We had a halfboard and the food was really poor. Not much choice and lack of presentation. Just one look at it and we wanted to go and eat out. Same soggy broccoli and reheated chips every day. Even desserts looked like taken out of frozen economy packs. They would do with proper chef. 

Good location, avoid food

This complex enjoys a prime setting in the most important tourist centre in the north of Spain, Puerto de la Cruz. The complex lies just at 800 metres from the famous beach and a lake. This complex has an easy access to the public transport network. Guests will find themselves in close proximity to island's capital and Los Rodeos Airport, which is just a 15 minutes' driving distance. This wonderful complex combines tradition and contemporary style. The accommodations are tastefully designed, offering a setting in which to completely unwind. Guests are invited to indulge in delectable cuisine served at the hotel restaurant or have a soothing dip in the outdoor pool. Visitors may sip a drink from the bar or soak up the sun on the terrace.

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Elegance Miramar Hotel