Name: H10 Tenerife Playa
Price range: from £422.31pp (7 nights includes flights and transfers)

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Pool

Good Food. Pools are nice. Rooms are tired and  small, I had to change rooms because mine had cockroaches - no apology offered. The reception staff are particularly unwelcoming (downright rude in fact) creating a very bad first impression. After travelling 15 hours the receptionists left us queuing for over an hour to check in. They treated us with distain and when I asked if they could speed things up a little Sandra on reception said and I quote “if you don’t like it speak to the politicians”. No apology for keeping us waiting, no seats offered, no water offered and no eye contact. The bar staff and cleaners were very nice.

Won’t be going back.

We stayed for 1 week in late January 2025. Booked 2 rooms sea view in close proximity to one another as we were travelling with my elderly mother in law. Initially we were given 2 rooms next to each other but our room clearly had contained a heavy smoker as it smelt very badly of cigarettes, not the hotels fault but nevertheless the Reception moves us along the corridor, that room also had a sea view but the balcony doors didn’t lock so again down to reception- we slept for 1 night in the room but were moved again the following morning. WARNING  The balcony’s in this hotel are treacherous. Very slippery due to sea mist. BE VERY CAREFUL. Jet2 are aware of this fact as I had to make a number of calls to their representative during the week. The hotel were accommodating to our issues but it was a poor start to the week. The week got better I’m glad to say, the staff were helpful and polite, the hotel guest relations were helpful as was the Jet2 representative in the hotel. The restaurant is quite poorly managed, you have to go hunting often for plates and bowls and on busy periods there clearly isn’t enough crockery to cater for all guests. Food is on average OK, but not that adventurous, VERY Lplain in taste. They have some strange rules like if you get a drink from the bar (with a glass)  you cannot take it out of the bar, a little like being treated as school children. The rooms are in need of refurbishment but I think the hotel is quite old. Great location on the front though. I wouldn’t go back to this hotel again as the issues we had were numerous but the staff did their best with the draconian rules laid down by management. 

Desperately needs improvement.

Excellent entertainment during the daytime - Raoul is a gentleman and exceptional at his job. Orlando also very friendly and fun. Keep up the good work boys!
We enjoyed the
Poolside entertainment and the activities - particularly shuffle board and archery 👌🏻

Short girls break in the sun

We upgraded to a junior suite,and room view towards sea was great, huge balcony for hotel standards. Room was good although tired in appearance, skirting boards and paintwork. Cleaners were good coming each day after 2 pm.restaurant was hectic at early serving    Which started at 6.30 pm. Certain nationalities queued from 6 pm, not naming names. Food acceptable, but not great . Variety was good for vegans and veggies but lacked that extra quality. We ate out two nights out of 8 to get that variety. Staff polite, maitre de, was officious at times, more like a bus stop conductor. Overall I will give hotel a 3 .5/ 5. Not a four. Needs updating tweaking in parts, probably won’t visit again

Nice hotel ,could be better

The location of this hotel is excellent. Immediately as you leave the hotel you have access to plenty of places you can eat or have a coffee etc. Lots of lovely shops locally too and a small supermarket opposite the hotel. The centre of the old town is just a 10 minute walk along the promenade. The beach outside of the hotel is rocky and not really usable for swimming as the waves were immense (at least not in Feb) but plenty of surfers to watch instead! 

The hotel itself is nice but it’s a bit dated and past its best. It could do with a refurb in places. That said, everything is clean and tidy and in good working order. 

The pool area is very pretty with plenty of trees for shade. Only one pool is heated so the other one doesn’t really get used. This seems a shame.

Breakfast is extensive with plenty of choice. The evening buffet is varied night to night with different themes. The food in the evening was fine but a bit of a mixed bag. Some nights great, others it was average.

Overall a lovely stay and we enjoyed it.

Great location, needs some tlc

This sublime beach hotel enjoys an idyllic location on the promenade of Puerto de la Cruz. The hotel is situated just a short distance from a selection of lively bars, cafes, restaurants and delightful shops. Playa Martiánez bay is just a few metres away from the hotel offering guests the perfect setting in which to enjoy a peaceful, relaxing break. Tenerife North Airport is a mere 25 kms away. Set amidst sprawling gardens, this charming hotel blends effortlessly with its natural surroundings, providing guests with a serene retreat close to the heart of the entertainment. The hotel features a host of attractive facilities and services, designed with guests' leisure and recreational needs and desires in mind. The hotel also provides a restaurant where guests can enjoy the sumptuous delights that the menu has to offer.

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H10 Tenerife Playa

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