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Product Details

Pool

Just perfect location, friendly staff, old buildung but very good value for money. Clean rooms and good service after all. Perfect sea view from the balcony. If you sleep lightly the sound of the sea might be a slight problem but you can always use airplugs. Perfect sunset. Recommended!

Good value for money.

The first room I got was dirty, broken items, old stains on the sheets and the cleaning was not good. They offer me another room and we looked at two rooms that were better but still not good cleaned and the kettle was disgusting. The next day I was offered a another room that had been renovated and even when the cleaner knew that I was going too look in the room there was old limescale on the shower glass, stains on the paper holder and the microwave was dirty.

The rooms have a fantastic view but it needs a proper upgrade both in terms of surface condition and the skills in cleaning.

Great stuff, Bad rooms

Good apartments, value for money, stayed for one week and had a great time, The rooms were nice and clean & the staff where polite & friendly,  would go there again, Wi-Fi could do with improvements as only covers first few floors & not the pool area

Buenos Apartamentos

Clean is all I really has going for it , very tired and old . What is the kitchen area is not really usable . No kettle or toaster , odd pots and pans , couple bits of cutlery . Bathroom ceiling has obviously been recently painted and paint is splashed everywhere, never cleaned up . Shower is way too high for normal use . Staff seem ok , cleaners everyday if you want them . Pool area ok but yet again tired and old but does the job and is an escape from the gloomy room . If you want to sleep at all don’t come here . Full mainly of youngsters that run up and down all night and through to morning to each others apartments screaming ,shouting,singing and slamming doors . Staff do nothing to control this like other places I have stayed . Even now it’s 6.30am and music is blasting off balconies and people sing at the top of their voices . I don’t like writing reviews like this but this has to be the worst place I have stayed .

Awful ……

I genuinely do not think I I could have found a worse place. I’ve spent 4 days asking for soap. I would say that’s fairly basic but yet I’m still waiting. Funny enough when you use the public toilets beside the pool there is no soap, the connections are there but it just pumps air through. When you ask the receptionists anything or the night porters it is clear you are just annoying them and ruining their down time hence why they have to pause their videos every time you go near them. Place could be great but dealing with this the whole week has been an absolute joke.

Avoid

The hotel has an excellent location in Puerto de la Cruz, near playa Jardin and 10 minutes from the city centre. The airport is about 25 minutes’ drive away from the complex. Guests will be happy to know that the beach is at a walking distance. If they prefer, they can stay in and enjoy the wonderful outdoor pool area, rest and sunbathe by the side of the pool or have a refreshing swim. The accommodations are perfectly equipped with all the essential amenities needed to have a pleasant and memorable stay.

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