Name: Royal Alhambra Palace
Price range: from £632.84pp (7 nights includes flights and transfers)

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Product Details

Pool

The palace is enormous, it took us 5 hrs to get round it. I would advise to pick a morning slot as the car parks are not full and it's cooler. There some small shops but nothing tacky and two very old hotels serving drinks and food. Wear sensible shoes. Security is strick and access to area are with your passport.

Stunning

We are a family of two adults and 3 children aged 16 and 13  we booked 2  standard rooms we travel around three times a year and have stayed in Turkey around 10 times and also in the sister hotel Royal Seginus this was a last minute trip but went with this hotel as loved the Royal Seginus. 
Drinks : very low standard they ran out of ingredients for cocktails most of time , hot bottles of water left on bar no cold ones , coffee was bad , wines where disgusting, when cocktails were made they were horrible . The glasses are always dirty and smell be careful as well as they would put the wrong drinks in for the kids as well.
Food: main buffet we only ate 2 times at dinner 1 time for breakfast and once for lunch we paid to eat out most nights. Food was cold very low standards the pasta and the pizza was even bad however the chips were the best thing they severed. The beach restaurant open for lunch, avoid, we tried once and was ill. The snack area during the day very disappointing as food is left out self service  so was cold and areas where dirty ,the two ladies making Turkish pancakes they where the best thing there .
Staff and service: the ruddiest I have come across in all the hotels I stayed in , I would also be careful if you have young girls as this is the first time I felt uncomfortable and also my daughter . Make sure you bring lots of money to tip as you will not get served or help you unless you tip that also means to get a table in the main buffet. We reported our issues a few times nothing was done we was also told that out of the 300 rooms we are the only one with issues.
Grounds: mostly well kept and the pool areas are lovely , there was no air con working in any parts of the hotel so this made it very hot areas.
Rooms:  The beds are ok and bathrooms clean but dated the shower is in a bath and filled every time we showered to our knees so was not pleasant. Front door was broken so had to sleep with furniture  pushed up to door was told it was fixed was taking a shower when staff walked straight into my room even though I had the inside lock on . Please be aware even with your internal lock on someone outside can use a room key and enter. Air con broken the whole holiday and mini bar never restocked.  
Entertainment :  No music at the piano  bar , the hotel doesn’t have much going on we watched 10 minutes of a show but wasn’t good . We have two active boys aged 16 who normally take part in everything however the animation team where not really chatty or bothered to entertain you.

change hotel thsi is not a 5 star

Took the family away to this hotel for winter sun. I was so disappointed with the service, quality of food and drink and EXTREMELY annoyed with the way TUI has managed this with us upon our return. Do not waste your money booking this as it’s not 5 star it’s more 3 star at 5 star prices. 

Key issues - 
1. A/c not working despite asking reception 5 times
2. Service was appalling
3. Alcohol and food disgusting. ( had to eat out)
4. Staff on mobile phones whilst serving you drinks
5. Poor service and having to ask for water daily for rooms
6. You only get service if you tip the waiter late heavily and they check the amount you give!
7. Blocked bath and waste smell in room
8. Door had been kicked in prior and didn’t lock
9. Wine being poured into pint glasses
10. No ingredients to make drinks as it was end of season

From returning TUI has acknowledged that there have been several complaints, but will continue to take your money as a 5 star and have offered compensation at a minimal level. Do not book, if you do you will be extremely disappointed

Booked with TUI please avoid at all costs!

We have visited the Royal Alhambra Palace Hotel for the sixth time in a row and were again very satisfied. We are very happy to return to this hotel. It has been confirmed once again that the hotel is at a professional level, both in terms of service, maintenance and overall level, including the entertainment team. Thank you again.

For the sixth time, the hotel is OK

Great experience everyone was super nice and kind animation team was brilliant every single night different show full energy and great atmosphere we will come back for sure and we will see you again soon  Lot of love from England 😘😘😘😘😘😘😘😘😘

Super

Located on 60,000 m2 of unique architecture and delightful gardens at 40 km from Antalya Airport and 9 km from the historic town of Side, this hotel combines opulence and modern facilities to offer perfect holidays. Features of the hotel include 579 rooms, 24-hours reception, currency exchange, free WIFI in the lobby, meeting rooms, business services, restaurants, bars, fitness centre, spa and wellness, sports facilities, 2 outdoor pools, indoor pool, children's pool, playground and laundry service.

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Royal Alhambra Palace