Name: Laguna Beach Alya Resort and Spa
Price range: from £471pp (7 nights includes flights and transfers)

Select Room & Board Basis | Mercury Holidays

Product Details

General view

I don't often make reviews but I will make an exception in this case.

Pros: location, staff, cleanliness.
Cons: food VERY poor (little variation/luke warm at best/no basics (bananas!) and speciality a la carte night a great disappointment. 

The hotel has an issue with sewage smells in the bathrooms all too often. One couple were moved twice, as requested, due to the smell and 'charged' for the room upgrade they were given! 

Returning guests told of a massive drop in food quality from previous years. We spoke to the hotel about food (hot dishes) being luke warm and after some initial improvement it slipped back. Steak was better used to make moccasins. Other foods were just bland or visually unappetising. We heard of other guests complaining about the food quality but their concerns were dismissed. The manager even told one guest to try other hotels in Alanya!

If you did not arrive early for meals you missed out on some food items as they were not replenished. That was a bit of luck I hear you say.

The staff are great especially those in service. The chefs and managements customer facing skills are poor at best making little or no attempt to address guest concerns. Apparently the senior man in the restaurant who wears shoes with no socks is particularly unapproachable which was a shame.

It seems to be a hotel under 'cost pressures' trying to save money yet alienating the guests in the process.

But not all is lost!!  The pool barman Abdullah is truly exceptional (memory man) as was Volcan our life saving first aider, the fabulous  Ousman (waiter) and Khan Jet2 rep. I could mention more but the list goes on.

Management please sort it out. This hotel has real potential!
3 star at best (without improvements)

Such a disappointment.  Such a shame!

To start with the hotel is spotless clean, everywhere is cleaned all the time. We arrived at 2am, reception staff were friendly and escorted us to our room, food was available but we decided against it. The room was spacious, well appointed and very clean, only 2 English channels available in the tv, both news channels, bathroom very good, excellent shower, bed was large and comfortable. Their was plenty of choice in the restaurant, however most of it was at best warm, but again plenty of salads, fruit etc, cakes were exceptional, large choice, if you have a sweet tooth you could put on a lot of weight. The pool areas were very well serviced by sun beds with never a need to put towels on, however some did!! The pool bar was open all day and there was never an issue with getting drinks. The pool bar was also the main bar in the evening, Abdulah the main barman in the evening is exceptional, serving at least 2 at a time, if you were sat at the bar he would top up your drinks until you told him to stop, sometimes that didn't work! Both daytime & evening entertainment was good without being pushy. Overall a very enjoyable holiday, we would have no problem with going back again, would have given it 5 stars if it could sort out the cold food which let's the hotel down.

Great hotel, pitty about the food

We went here for a week of rest and relaxation.

The hotel is very clean and tidy. There are staff cleaning throughout the day.

Rooms very clean. Shower had good pressure.

The patisserie, great cakes and coffee 10am-6pm (went several times a day for a latte), ice lollies available between 11-4 I think and waffles served between 3 and 4pm daily.
 Plenty of large fridges dotted about with bottled water so you can help yourself.
All bar areas were good. Great attentive staff.
Good selection of wines and cocktails. Draft beer.

Pool areas had plenty of sun loungers and no need to reserve/ get up at the crack of dawn to get a decent lounger.
Water slides were good.
Animation team were friendly and encouraged you to join in activities but weren’t pushy
Beach was spotless and sea warm. Plenty of sun loungers and tables/chairs in the back bar area. There is a shuttle too and from the beach as the road to it is a bit steep.

Only down side was that the food was generally warm rather than hot. There was a great selection of bread/cakes/pastries for breakfast along with pancakes, eggs of every description, yoghurt/fruit/cereal/ cheese/meats etc.

Lunch and dinner: generally several meats and fish with lots of salads, pasta, chips and lots more to choose from.
Always plenty of fruit available too including grapes,apples,pears, plums, peaches 

Overall we had a lovely holiday and the staff helped to make it that.

Great hotel and lovely staff

We thought the hotel was great, very clean and friendly. Brilliant value, my wife and I paid £1000 all-inclusive for a week.  The weather was brilliant. The hotel has its own private part of the beach where you can get drinks and sun loungers. It's a steep walk down from the hotel, but they provide a shuttle service every 10 minutes.

Brilliant Hotel, great value 

Very pleasant stay and a great hotel. Food was very good, staff were great, entertainment was decent, rooms were well appointed and clean. Excellent value for money. Really benefits from its newness, everything worked, nothing was tired or broken. The only thing preventing a 5 star review was the beach which was a little disappointing given it was a shuttle bus away and very stoney.

Great hotel

Hotel located in Karaburun, the eastern slopes of ancient Justinianopolis settlement with a magnificient bay view. It is c. 30 km from Side, c. 35 km from Alanya. Transfer takes 90 minutes from Antalya Airport and c. 60 Minutes. from Gazipasa Airport. Laguna Beach Alya has 256 Rooms and it consist of 231 Standart room, 22 Family rooms. Furthermore, the hotel has a main Restaurant, 2 À la carte restaurants, Fast food restaurant, Bars, Swimming pools, Children pool, Water slides, Shops, Amphitheater, Disco, Fitness room, SPA, Hairdresser, Doctor, Rent a car service, photographer.

East Asia

Japan

Escorted Tours

Escorted Rail Journeys

Cruises

Hong Kong

South East Asia

Singapore

North America

Canada

Vietnam

Holidays

Private Tours

Solo Tours

Thailand

Multi-Centres

China

Indian Subcontinent

India

Kerala

Nepal

Escorted Walking Tours

Indian Ocean

Sri Lanka

Europe

Turkey

Seychelles

Latin America

Guatemala

Lithuania

France

River Cruises

Spain

Croatia

Bali

Malta

Chile

Argentina

Norway

Algarve

Africa

Morocco

Cyprus

Middle East

Abu Dhabi

Albania

Indonesia

Taiwan

Madeira

Mongolia

Colombia

Egypt

South Africa

Philippines

Madagascar

Namibia

Bhutan

Botswana

Central Asia

Georgia

Kazakhstan

Tibet

Caribbean

Jamaica

Portugal

All trip types

Cambodia

Costa Rica

Dubai

Maldives

Mauritius

Kenya

Australasia

Australia

Cuba

South Korea

Czech Republic

Tanzania

Peru

Brazil

Romania

Jordan

Kyrgyzstan

Borneo

Malaysia

Uzbekistan

Tenerife

Lanzarote

Benidorm

New Zealand

Fly Drives

Mexico

Israel

Ecuador

Netherlands

Italy

Austria

Iceland

Oman

Gozo

United Arab Emirates

Costa del Sol

Greece

Gran Canaria

Antigua

Grenada

Majorca

Saint Lucia

Barbados

Fuerteventura

Opening Times

Mercury Holidays opening times

About Us

Contact us

Online Brochures

Order a FREE Brochure

Terms and Conditions

ABTA & ATOL

How to Book

Holiday Insurance

Airport Extras

Charities we support

Early Holiday Booking

Privacy Policy

More Info

All inclusive holidays are all about keeping things simple and stress-free. Leaving you with the sense of relaxation, knowing everything is covered and there are no extra expenses!

All-Inclusive

Pay no extra for being a solo traveller with our no single supplement special offers!

No Single Supplement & Solo Offers

Stay longer for less, with our stay 14 nights pay for 7 nights holiday deal! This offer is available with a great selection of our hotels

2nd Week Free & 14 Night Offers

Stay 21 nights pay for 14 nights! Choose one of our excellent value long stay holiday offers. Stay longer for less!

Special Offers (view all)

Trip Type

Sort by

More Info (view all)

Laguna Beach Alya Resort and Spa

Your Recently Viewed