Name: Kirman Calyptus Hotel
Price range: from £666.58pp (7 nights includes flights and transfers)

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Pool

We booked a holiday for a family of four travelling with 2 children under 3. Initial communication when booking with the hotel directly was great. When we arrived however the experience was far from what we expected. Do not visit this hotel if you are hoping to communicate even in basic English with staff. No staff in this hotel aside from the Guest Relations team speak English. This made even the most simplest of requests very challenging. This hotel is fully geared for German speaking guests. 
Food- a good variety however if you are not seated when the restaurants open do not expect fresh and a good quantity of food to be left. The ‘night restaurant’ which is from 10.30pm -7.30pm has the leftover uneaten food from the dinner sitting. Unsure when or how fresh that food would have been especially any meat based food. If you have any form of allergies/intolerances you should not eat any of the food here. Nothing is labelled to advise any ingredients or potential allergens. Most foods have some form of nut based products either in them or sprinkled on top. On the website it states the restaurant cater for variety of dietary needs including gluten-free there was nothing to show this only some of the foods were labelled what they were for example, roast chicken, rice etc. If you are not first seated the tables are not cleaned in the restaurant nor fresh linen/napkins/cutlery provided
Pools - outdoor kids pool, we tried to use this a few times. The water was so cold as an adult it took my breath away and made my legs numb. The kids were crying from how cold it was. Considering this is a fairly new hotel one would have thought they would have had heated outdoor pools considering they are open so late in the year when the water is cool. It was dirty and had food in it. Our kids also had some form of skin reaction after the first time in the pool. I cannot confirm medically it was from the dirty water but it was the only thing they had done that day before the skin became irritated.
Towels - these are provided however no one navigates you as to where to get these from which is actually the spa area. If you are visiting the beach you have to take the towels from the hotel with you as they do not provide them there. This can be tricky when navigating children also.
Beach - the trip to the beach was fun with a short train ride underground to the beachfront. The food served is very basic either a burger or a wrap again no one speaks English so hard to communicate any requests. The sand is filthy with cigarette butts and ants crawling. On the plus side the sun loungers do not go down to the waters edge so plenty of room to play etc. 
Kids outdoor play area- nice looking play area took our toddler over to play and the place is littered with empty drinks cartons and food packets. Lots of red ants and not a safe play area for children to play. 
Kids evening entertainment - we took the kids to the Mini Disco. Again pointless if you are hoping to understand what they are doing. Only played 1 song - baby shark which was in English everything else was in German even the dances were not universal. Not very entertaining the person leading it looked like he had just rolled out of bed and his energy was as upbeat as a tin of paint! Not what I expect for kids entertainment. 
Bar - don’t bother asking for a mock tail as they advertise you can order the same drink twice and they taste completely differently the staff are not professional bar staff and just follow ingredients lists where they can understand them. On the website Kirman state expert mixologists they didn’t have a clue! 
Room services - arrived and checked into room. The room looked like it hadn’t really been cleaned properly and the mini fridge had all half consumed food and drink from the previous people in the room. We had to continuously ask for water and drinks as they would only give 2 small bottles of water for a family of 4 in a room. Do not expect an option to be able to iron your clothes as the hotel do not offer the guests an iron and ironing board. You have to provide your clothes to the hotel pre 4pm they then return it the following day for an additional cost. None of this is mentioned/ told to you. When challenged on this basic amenity they have no way to assist. The shower was also broken. 
Spa - a sales tactic. They advertise packages for example 90 min package majority of this is spent in relaxation rooms and only 45 mins is a treatment. 
Cafes- they only serve food that is starters from the restaurant and the staff do not know the ingredients in the food. All coffees /teas are done via machine the staff have no clue what they are serving/making. 
A la carte restaurant - you have a complimentary meal prebookable at one of 2 a la carte onsite restaurant. We opted for the Turkish restaurant. Do not be fooled this is NOT a la carte. They pre pick all the food for you. The starters are already on the table along with water etc. We did not know if the water was bottled or tap, no idea of what some of the starters were. Only after we sat down and started to eat did the waiter advise us to scans QR code on the table which gave an ingredients/menu breakdown. Very disappointing as most of the things already on the table had nut shavings on. Having small children of which have not and do not have nuts this could be very dangerous for someone with a severe allergy. You have no idea what you are eating unless you scan the code. For mains you have a choice of 6 things all of which would be on a Turkish mix grill so in essence you order 1 choice a mixed grill. This is very misleading as this is not A la carte.
Games room - basically a room with one working pool table. All the other ‘games’ in the room like air hockey and another for younger children either didn’t work or were so filthy dirty you wouldn’t want to touch them.
When attempting to address our concerns on the weekend we were leaving there was absolutely no manager available on weekends and the best I could get was someone from Guest relations who started to write my list of issues as we were leaving the next day he said if we were to leave later he would have a chance to have a meeting with the manager. I asked him to contact me via email to discuss this even though we are leaving we want to be able to discuss and understand why we have had such a poor experience. This isn’t a cheap hotel to stay at all inclusive you expect a certain level of care and service which we did not get. Even when talking with staff at the hotel they did not have anything good to say about the hotel. This should not be advertised as a 5 star hotel. This is also not suitable for anyone who does not speak English. Everything on Kirman’s website is with ‘an experience’ there is no experience offered. This is also not recommended if you do not drink alcohol as other drink options are minimal

Poor experience, not as advertised, not a 5 star all inclusive experience.

Great service, very helpful.  Shout out to Aysen from mini club for looking after my child and playing with him it made his holiday so much better, and it relaxed me to know he was under great care. Thank you Sude for her help too.  But all the staff were lovely, and very patient with my child.

Great service!

Amazing service and the food is delicious. To have everything included is a treat to not worry about individual costs of items. Decadent and top notch facilities. 🤗💖🥂🍮🍦🍝🏺🚊💆‍♀️💃🤸‍♀️🛌👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

All Inclusive Elite Stay on Anatalya Coast, First time in Turkiye

It’s been very relaxing and I would recommend going and taking a trip to the spa, overall great holiday. The outdoor pool is a little cold in the correct season but the weather is great and is easy to get a tan.👍👍👍❤️❤️❤️🔥🔥🔥👌👌👌🎉🎉🎉

My holiday in calyptus

Beautiful hotel, 4 star standard. Not a place I'd come back on my own, some staff could be better, some staff amazing . Food good, activities good, rooms lovely . A lot of markets outside hotel. Couldn't find any sports bars. All in all I would give the hotel 7/10

Average

A total of 420 guest rooms are available for guests' convenience. Everyone staying at this accommodation may take advantage of the Wi-Fi connection throughout. As this hotel features 24-hour reception, guests are always welcome. Common areas are suitable for wheelchair-disabled people. Parking facilities are available for guests' convenience. The hotel provides health and wellness services. All guests staying at this property may take advantage of its catering options. The entertainment options available are sure to impress all visitors. Everyone staying at this accommodation may practice sports or enjoy activities offered on the premises. The hotel may charge a fee for some services.

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Kirman Calyptus Hotel