Name: Merve Sun Hotel & Spa
Price range: from £303.22pp (7 nights includes flights and transfers)

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Pool

Very bad and rude service, the porter bang the wall with his wrist when he didn’t get a tip and started to talk angrily in his language. They barely speak English and are focused on German tourists only, we couldn’t communicate with a receptionist who was rude and refused to give us a clean towels, all the trips and information are in a German language too. It’s not nice to discriminate other nationalities!
They are money oriented even though we had all inclusive we were still asked to tip everyone and everywhere, even a barman to get a cocktail or a van driver after paying our travel tickets anyway! The only one nice person was a cleaner lady and she deserved for a nice tip, nobody else. We usually wait till the end of our trip to tip who deserves to be tipped and this is a good way as you can see theirs true behaviour. We will never be back there again-even though a beautiful seaside, surrounding and a tasty food, people just made an awful experience for me and my husband. Stay away if you can!

Disappointing

Excellent food, cooked nicewell done 👏 to the chefs & rooms lovely & bright cleaned everyday staff cheerful very similar to 5 star hotel, reception lobby air-conditioning & a beautiful smell on entrance amazing seating area, lady security guard & a member of staff helpt us get a taxi with no hassle friendly & happy, This hotel is brilliant definitely will be staying again two weeks next time welldone who runs this hotel good job 👏 Thankyou.

MERVE SPA hotel lovely no loud music to disturb people's sleep brilliant rooms clean & bright.

Lumpy pillows ..also only one each .no biggy really ! Good was pretty good we always found something we all liked ! Most staff were helpful,hotel was basic but does what it says on the packet !! Mostly geared up for the Germans I would say 80/90 percent were German we only saw a handful of English ..again not an issue

Not a bad hotel ,small rooms a little dated I would say it could do with a face lift

can say that the whole experience was very unpleasant. from the moment I arrived at the hotel at 11 to 12 at night - the boy/gentleman at the reception was very irresponsible in doing the job properly. we were a group of 27 people, we had 8 family rooms and 3 double rooms and a single room. the booking was created 3 months ago. after I arrived at the hotel, the gentleman who didn't want to say his name (they seem a little taller than me) on April 25, it was at night. He kept us at the reception until 3:30 in the morning because he could not calculate and follow the steps to be able to make the reservations and give us the room key. she was very messy, irresponsible to do her job, very bad English. he spoke very badly, yelled several times at us... it was a very unpleasant experience.
the next day everything was resolved with the manager Hasan who listened, explained and solved the check-in - but to sit at the reception and wait after a 5 hour flight and then an hour from the airport seems like too much. reception was poor on the short man's shift (on the other shifts the tall man was perfect and the lady/miss was cool).
I ate the same food every day, I would say 1 star - sometimes the same food from lunch to dinner/ or maybe they cooked the same food but it didn't taste good sometimes. some food ok.
The waitress , if you offered them money, they served you very nice and smiles if not, don't even bother to smile , sometimes if you asked them for something, they answered back I don’t have time and leave.
sometimes the food wasn't enough, if they ran out of food, they didn’t replace. the rooms are clean and spacious, comfortable beds, air conditioning, bathroom ok - it could be better if they are renovated - the shower cabin in room 4309 is not very well maintained.
my room, for example, was never cleaned, other colleagues were clean, other rooms were not. Clean towels but they don't change them on time or they take them away and then they don't bring them back, they said they don't have clean ones until the next day from reception

The pool is clean, the sunbeds are clean, the bar is ok, sometimes too crowded but ok, the drinks are not very quality but ok.
the activities were 10 out of 10 amazing time fun.
beautiful beach - not very clean but ok. the food at the beach is ok - sometimes better than at the restaurant.

I will not recommend the hotel very bad , bad behaviour from staff and not English speaking. 2 out of 20 people

Very bad reception and not good quality food

Terrible horrible hotel avoid at all cost very very bad food horrible entertainment nothing for the children cater for germans only room very bad on a really noisy road AVOID at all cost stay away !!! Staff really rude don’t speak English stay away!!!!

AVOID AT ALL COST

This hotel is located in Kumkoy, 400 m from the long sandy beach, approximately 4 km from the historical centre of Side. This hotel enjoys easy access to all that the lively city has to offer. Also within easy reach are Agora Museum, Theatre and the Field of Ruins. This hotel is an ideal spot from which to explore Side. Public transport links are close by and it is 65 km to Antalya Airport.

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Merve Sun Hotel & Spa