Name: Orka Boutique Hotel
Price range: from £0pp (7 nights includes flights and transfers)

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During my recent stay at Orka Boutique Hotel, I encountered numerous service failures that significantly detracted from my visit to Fethiye, a location I had limited time to explore. My scheduled check-in at 14:00 was delayed without justification, despite my early arrival at 13:30. The front desk was unprepared, and I was instructed to return at 15:00. Upon my return, I was further delayed as the room was still not ready, prompting an additional wait after intervention by my booking platform, Trip.com.

When I finally accessed the room at 15:30, the conditions were unsatisfactory: the bathroom floor was soaked, the kettle was broken, and the linens and desk surfaces were unclean. Despite reporting these issues, the hotel's response was inadequate. The manager offered only a re-cleaning of the room and disclaimed responsibility, attributing the mishaps to inexperienced staff rather than systemic issues within the hotel’s operations.

Frustrated by nearly a half-day's delay, I decided to switch hotels and sought a full refund, which the hotel manager regrettably declined. This decision disregarded the considerable inconvenience caused and reflected a troubling indifference to guest satisfaction.

After my departure, further attempts by Trip.com to obtain a refund from the hotel were unsuccessful. The manager's refusal to address the issues substantively not only compounded the initial grievances but also demonstrated a profound failure in customer service.

As a seasoned traveller who has visited numerous countries, I have rarely encountered such a dismissive attitude towards guest concerns. This experience at Orka Boutique Hotel stands out as the epitome of service failure, highlighting a significant need for managerial accountability and improved customer care. Prospective visitors should be wary of this establishment, as my experience indicates a severe disregard for guest convenience and satisfaction.

Moreover, the hotel is situated in a bustling urban area, both in front and behind, which greatly detracts from the peaceful, quiet environment typically desired for a holiday. Despite its ostensibly prime location, the constant noise significantly undermines the potential for a relaxing stay.

Additionally, the facilities at Orka Boutique Hotel leave much to be desired. The reception area is particularly inadequate, confined to a mere 10 square meters with a small window and no seating available. Guests are forced to stand while waiting to check in, which, coupled with the apathetic demeanour of the front desk staff, further diminishes the overall hospitality experience. This lack of basic comforts and poor customer service at the reception starkly contrasts with the expectations set by the hotel's promotional materials, highlighting a significant shortfall in both amenity provision and guest treatment.

Very bad hotel!

Although the room was small as it was one of the lead in price ones perfectly adequate with a comfortable double bed and all you need. A small balcony with a view towards the mountains at the back of the hotel and a most excellent coffee shop towards the front of the hotel looking towards the marina with hook ups for your computer.

Very centrally located and clean I would stay here again if in Fethiye.

Excellent location small boutique hotel.

Stay was wonderful, staff made it unique. They are very humble. Vibes of hotel cozy.
Rooms are Sea view, decoration simple and modern. Everything was ready for our stay we occupied room directly without waiting for preparation where we requested extra bed, toilet and shower supplements. Everything was ready to use

Bride of sea - Fathiya

Very well presented bedroom, as it was on the 4th floor benefitting from marvelous harbour views and a balcony to sit on. Very helpful reception who quickly fixed our Air conditioing issue. They were also able to book a minibus transfer to Dalaman airport. Whilst breakfast at the adjoing cafe does not start until late, there are good cafes towards the rock tombs that do. Given the nearby marvelous fishmarket with its adjoining restaurants near on site, the lack of restaurant is no issue. 

Good well presented hotel in great location near Old Town

Fantastic location right on the Marina which would be the reason we would consider staying again however,  there were some issues which staff struggled to resolve.  No top sheet for duvet on the bed just a waffle throw which wasn’t great on your skin, didn’t go over the ends and sides of the beds so left us both really cold for two nights. Eventually we got another sheet and a duvet  each but the third night was ridiculously hot and we couldn’t get the air con working. We were told it was centrally controlled and the staff struggled to change it. We had 3 nights with very broken sleep. Bathroom, although spacious was a bit tired.  I also think the hotel should provide a breakfast voucher to at least get a drink and croissant from the cafe downstairs

Great location, disappointing customer service,

Located in the centre of Fethiye, Orka City Hotel offers modern rooms with extensive sea views. The hotel is just a few metres from the sea and 6 km from Calis Beach.

Tastefully decorated in warm colours, the rooms of Orka City Hotel include an LCD TV, air conditioning and an electric kettle. Some rooms also offer a private balcony.



Oludeniz Beach is 13 km from the hotel. Dalaman Airport is 50 km away. Shuttle services to Aksazlar Beach, 3 km away, are provided once every 10 minutes.

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Orka Boutique Hotel