Name: Camelot Beach Hotel
Price range: from £0pp (7 nights includes flights and transfers)

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Pool

This hotel is in a good location, right on the beach, with beautiful sunsets over the sea.
We stayed for 2 nights after our international flight. It suited our needs but we wouldn't choose it as a destination hotel.
Service was good, pleasant staff and surroundings. The breakfast was ok, the fresh fruit didn't seem that fresh and some of the bread wasn't nice to eat. Not the best breakfast buffet we've ever had.
We had a couple of snacks by the pool during our stay, but they were not brought with napkins (finger foods need napkins).

Good for 2 nights

This is the hotel I will forever avoid.
I feel sad that I did not go through some of the reviews, due to lack of time , before I book.
I checked in on the 25th February in Camelot Beach for a stay of 3 nights.

Check In: As soon as I arrive at around 16hrs, I was offered to take a seat with a welcoming drink.
My passport was collected for the formalities.
After about 10-15 mins, I was still waiting for someone to come and check me in.
Surprisingly there were no other guests at  Reception, the staff were talking among themselves or looking at he computer.
When I was about to go and enquire if the check in would last long, I saw a bus arriving with about 10 persons.
Immediately, all the staff left their desk to welcome those guests while I was still waiting.
When they went back to their desk I went to see the staff telling them that I`ve been waiting for quite some time now.
Finally, the formalities were completed and was being accompanied to the room after making the full payment for the 3 nights.

Room: No seaview from inside, you have to go the balcony to see the view.
When I asked the staff who accompanied me for a better seaview and a double bed instead of 2 single beds, I was told that the hotel is full and it was not possible but to check the next morning.
I was not only shocked by this answer because for a hotel which claims to be top notch , I would have expected an answer like " I will check and revert back to you shortly"
Then I remembered that some hotels will only take your money irrespective of offering the service you have paid for.
Some hours ago, 2 of my friends called me from Hikkaduwa and wanted to come to Negombo for about 6 nights. I told them that the hotel is full here and that they would rather book another hotel.
They started laughing, there were about 6 rooms available on Booking.Com, which means that there were also some other rooms available for direct bookings!
How can people lie to that extent? This attitude prevents the resort from selling the rooms because of the staff.
The owner should look into asap it as I do not trust the management over there to do something.
Dinner: Went to the main restaurant for dinner. After going around the buffet, I asked one of the Chefs if I could order form A La Carte , the buffet was limited in terms of vegetarian options.
He said ok , asked me to go and have  a seat while he will bring over the menu.
I waited and waited, neither the Chef nor the menu came. Both were no shows. 
Finally I had to ask a waiter if he could assist me, which he kindly did by bringing me the menu and  taking my order.
BTW, I saw the same  Chef in the restaurant during breakfast, he tried to avoid all eye contact with me. 

Before going to breakfast, I went down to Reception to inform them I would upgrade my meal plan to Bed and Breakfast at US D 10 per day for the 3 days.
However, the Front Office Manager who by the way does not have any sense of customer service came in and rudely said that the hotel will apply a higher price (around US D 15) which I declined since it was written black on white USD 10 per night per day.
I even showed him screen shot of that. The only thing he could do is to take leave instead of sorting out the situation.
I am sure a line staff could do better than him.
He said in that case, I would better talk to the GM. I said Ok, please call him or her. Surprisingly, she was in a meeting. 
I was told that she would contact me later.
I waited in vain.
Finally, I went out for a trip and came back at  16h30.

I took the decision to leave this hotel after only 1 night despite having already paid for 3 nights.
I wanted to have peace and stay in a serene place. W

When checking out from that resort, surprisingly everybody started to feel concerned (Receptionist to the Front Office Manager).
I told them I was leaving due to the appalling service that they deliver.

One advice to the Management or owners: Please send your staff to have proper training in hotels like The Kingsbury`s  in Colombo or Jetwing Sea which is not far from where you are situated.

Be careful while booking this hotel. Personally, I will never go again and recommend.

Never Ever again

Lovely hotel, great facilities, nice clean beach, great food and choice.  Special note for Farhan in the restaurant who was so friendly, attentive and helpful in every way. Recommended for few,days relax, mabmybe after a tour etc........

Great hotel, food, facilities, friendly staff

Very pleasant hotel. Clean and comfortable room.wifi most of the time good. Pleasant pools with comfy chairs.Very nice staff. Excellent breakfast and good buffet dinner. Very nice view of the beach and sea. Can greatly recommend this hotel

Lovely hotel at the beach

This was our 6th trip to Sri Lanka and our first time staying at Camelot Beach.
We initially stayed for 2 nights prior to going on our travels. 
ROOMS
We were in the "Superior Double Rooms", they are the rooms in the old (original part) of the hotel. We were on the 1st floor, not so good as no view due to all the trees.
Are they old, yes, are they clean, yes, are they comfortable, yes.  The only down side we could see was the patio/balcony in the new building were generally bigger with nice new furniture, as the furniture in the old part is not good, 2 cement seats with a leaking air con unit over your head.
However, as I only sit on the balcony in a morning with a cup of coffee this did not bother me.
All the rooms had a fridge, kettle, tea, coffee,  water etc, hairdryer, and toiletries  in the bathroomnd,  safe in the wardrobe, the rooms were cleaned daily and beds changed.
Wifi in the rooms and around the hotel was excellent.
When we returned after our trip we again stayed in the'Superior Rooms"  (old part) but on the second floor, with much better views.
Second and third floor are the best in the old building, as they have the best views.
We stayed full board. 
The food thought was excellent, fresh  and tasty.
Breakfast and Dinner are both a buffet, Breakfast also had a hot counter for pancakes and omellets.
Dinner evenings were themed with usually a band playing.
Lunch is a fixed menu, a salad, a soup  and a multiple choices for mains and desert. I tried all the choices, they were excellent.
Service in restaurant was hit and miss, sometime a long wait for food or drinks, and sometimes, drinks did not arrive.
OUTSIDE AND POOL AREA 
The hotel has 2 pools, and lots of sun beds, both around the pools and on the grassed area under the Palm trees. BUT not a lot of parasols, which if your fair haired /skin then a real problem.  Lots of sun beds under parasols had towels on them which indicated they wre in use, andcwexwere advised by pool guys we could jot use rmthem, however, they sat empty until around 2.00pm each day, it was clear the pool guys were saving sun beds.  THAT was a problem. However, I was informed the hotel now had 2 new lady managers and changes were beginning to happen, so hopefully the saving of sun beds is on the list of things to he sorted.
Daily the pool guys would come around with iced cucumber for your eyes, cold flannels to cool you off and offer a glasses cleaning service, these little extras are what makes a holiday, and we thought it was wonderful.
OVERALL we thoroughly enjoyed our stay at Camelot Beach, and the only negative for me,was the lack of Parasols.
We would definately book to go vack to Camelot, so Camelot Beach, please 🙏 get more Parasols ⛱️

A fabulous hotel

Camelot is ideal for a traveller looking for long stay on the beach at a bargain price and also for a traveller on a visit to Srilanka who wish to spend a few days on the beach before leaving the country. All rooms are with sea view and private balcony. In addition it also has the Negombo town to give the traveller the casual evenings to stroll around and explore the various Restaurants in addition to the inhouse dining.

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Camelot Beach Hotel