Name: Fairmont The Palm
Price range: from £1,073.64pp (7 nights includes flights and transfers)

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My wife and I spent a few days at the Fairmont The Palm during our visit to Dubai in April and we already know we would love to return.

From the first moment everything was perfect - the reception was completely professional and human at the same time. Our every request was handled with a smile and friendliness, including changing our room to a sea view option. Special thanks to the wonderful members of the reception team, Antonella, Armia, Tina and the lovely Lama from the front office.

Visiting all the hotel restaurants was also a great experience - each one offered an exceptional gastronomic experience, whether it was breakfast, lunch or dinner.

However, what completely exceeded our expectations was the access to the GOLD LOUNGE, which we gained thanks to our DIAMOND status in the Accor network. The lounge environment was not only beautiful and serene, but above all, the team of professionals made us feel at home. A huge thank you to Jaicee in particular, who looked after us with the utmost care, and also to his wonderful colleagues: Amzad, Gilbert, Myint, Ashis, Roju and Khai.

Overall impression? Exceptional.
We can confidently recommend Fairmont The Palm to anyone looking for top quality accommodation in Dubai with service that has soul.

Hotel review - Fairmont The Palm - April 2025 - exceptional stay

Very excellent hotel in palm Jumeirah we have been to Frevo hotel we enjoyed a lot there really tasty and delicious food we have been assisted by the Mahmoud Emad and Johnson I hope everyone has to visit the hotel and enjoy the place really it is wonderful

Frevo

The staff make this hotel! Special mention to Roger who helped up with his bags when we arrived and made a special effort to talk with us every day, even walking us to the road to show us directions when we were unsure of how to get to the mall. Mary in guest services who was lovely and warm and made sure to say hello to us every day. Phiona who works in the restaurant who remembered my daughter and spoke with us every morning whilst I was giving her breakfast, she also helped me a couple of times when feeding my 9 month old got a bit messy! 

We were on the fourth floor and our room was extremely noisy, every night until 2am but I think that’s part and parcel of staying in a hotel on the Palm. The decor in the room is nice but doesn’t feel 5 star, especially the outside furniture. The air conditioning wasn’t sufficient, often waking up in hot sweats even though it was on the lowest setting. 

The food in the restaurants is excellent and again all the staff are brilliant.

Over the weekend there are lots of locals who purchase passes for the hotel and they can use the price of the ticket against food and drink so it can feel a little crowded around the pool and in the buffet on the weekend

Excellent staff, noisy at night and rooms could be improved upon

We chose to stay at this hotel as we were recommended it by friends. We selected the Gold Heritage with lounge access ‘half board’ option. We can’t recommend this place highly enough. The staff on the Gold level were incredibly welcoming and the service we received, hospitality and food quality was all of the highest standard, our thanks go to Aashis, Amzad, JC, Myint, Roju, Supian, Gilbert and all of the staff on the Gold reception.
We’d also like to say how amazing the food was at Little Miss India, Seafood Grill and Boldly Asian restaurants. We’ll definitely be returning to this exceptional hotel. 

Relaxing stay

Sajith Andrew Tracey the best team ever ! Very helpful and funny. The pool was amazing and sajith went out of his way to make my girlfriend a special drink just for her which was very very nice of sajith in my opinion, he also knew some Irish slang also.

Fairmont The Palm is an idyllic luxury beachfront family resort situated on Dubai's most sought-after island community, Palm Jumeirah, offering 391 rooms and suites overlooking the Arabian Gulf and the glittering Dubai Marina skyline as well as 8 versatile event spaces. 11 gourmet dining experiences await guests alongside a wide range of leisure activities including four outdoor swimming pools, state-of-the-art health club, award winning Willow Stream Spa and a Fairmont Falcons Kids Club.

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Fairmont The Palm