Name: Hyatt Zilara Cancun
Price range: from £0pp (7 nights includes flights and transfers)

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Pool

We would like to sincerely thank Oscar Mariq Marie for his exceptional service during our stay.

Despite the busy Christmas season, Oscar served us with genuine kindness and professionalism. While some servers understandably looked tired from the holiday rush, Oscar stood out with his warm attitude and composed manner. From guiding us to our seats, recommending dishes, to the way he placed each plate with care — every part of his service left a lasting impression.

Thanks to Oscar, our Christmas holiday became even more memorable. We were truly touched by his dedication and hospitality.

Thank you to Oscar

This resort was breathtaking! The customer service was top tier and the food was amazing. Absolutely 10/10 I have no complaints. And shoutout to my girl Shakira!!! She held us down at the pool side the entire trip. She was so energetic and funny.

Amazing

Overall, a great place to stay in the hotel zone! Loved the architecture and rooms. Restaurant options were few but they were all great. Shout out to Giovanna and Chef Pablo and Marcos at Asiana for taking care of us, and Fredy for the special birthday treats! 

Loved that the coffee shop opened early and had lots of snacks throughout the day. Rooms and balconies were beautiful. 

Our biggest complaint was the lack of beach chairs - if you weren’t renting a cabana, you were kind of screwed. The cabana rental model needs to go.

Quick Birthday trip to Hotel Zone

Amazing honeymoon trip. Best hotel in Cancun. Nightlife is great on resort so never a dull moment and there are shows bars, restaurants, lounges and performances in the lobby all night long. My husband and I are in our mid 30s and we had a great time. It’s not a party hotel, but it is really fun even still. There was a foam pool party and an all white party on the resort also. They have hookah in one of the bars in the hotel for xtra ($60). All of the rooms are beachfront. I never write reviews, but felt like I had to. Room service is 24 hours and amazing! Get the seafood pasta with extra seafood. There is no charge for the extra seafood. Thank me later! Poolside Cabana is $150-$200 but we sat and listened to the timeshare people and got a $200 credit (they give you the credit whether you purchase a timeshare or not we knew we were not purchasing. We just wanted the $200 credit for cabana lol and it was well worth it! We only listened for one hour and received the best poolside cabana during the phone party with a free bottle of champagne and drink/food service.)  the swim my pool was fun. There are comfortable large loveseat type seating on the beach further down that are free and there are waiters that will come out to you on the beach and ask if you want anything to eat or anything to drink. There are men on the beach constantly asking if you need any thing like cigars or cigarettes or… Anything else wink wink lol. There is an ATM on the resort that gives pesos and American dollars. The gift shop sells tobacco, cigars, rolling papers.  Etc. if you like milkshakes and want to get drunk, the mudslides are great. Zilara spoiled us… We don’t wanna go anywhere else. I have been to Finest Playa Mujures & this resort was so much better. The crowd was mainly 30s & up and all races, but I saw a couple 20 something’s sprinkled in there. If you’re a Spring breaker or looking to meet guys or girls, I would go somewhere else. most people appear to be coupled up or professional (but fun, youthful, and polite!). It’s really fun! It’s just not 17 year old spring break fun probably lol. keep in mind I am 35. Sorry for typos as I am using voice text and it is midnight. staff was also amazing and so friendly. They put their hands over their hearts every time they see you. Can’t wait until renovations are complete. I believe they will be complete in February 2026. We will be back as soon as they open! Hopefully the price doesn’t go up to drastically. The photos truly don’t do justice to this place… You have to experience it.

Honeymoon - Best hotel in Cancun - Must Read

Hotel location is fantastic - on the Cancun hotel strip but the beach is still relatively private.
Hotel itself is gorgeous - large lobby in the centre with bar and entertainment area, a la carte restaurants are separate in a garden area which made them feel more intimate.

Hotel has more of a party vibe than Zilara Riviera Maya (and younger clientele - mainly 30/40s) but still pretty chilled.  Great entertainment in evenings - white party / acrobats / stilt walkers - a step above usual hotel entertainment. Don’t miss the cocktail bar (The Den) which is just off the main lobby area

We had an Ocean view room which was  huge with a jacuzzi tub, gorgeous view and large balcony. 

Pool has free and paid cabanas.  Free ones tend to be reserved by towels by 7am but no people til lunchtime - hotel should really stop this and limit reserving to 1hr.  On pool party days cabanas become crazy expensive but you do get a bottle of champagne or tequila included.  

Beach has free cabanas all day which always seemed empty.  Beach area was lovely if a bit busy -  a lot of Instagram photo shoots going on! 

Food and service at restaurants was very good  - good quality meat at buffet too.  A la carte weee walk in - Maria Marie was my favourite - allergies well handled.  Fantastic omelettes at breakfast! 

Staff are great but did notice a bit of a 
Hote at all  in how tippers / non tippers were treated   - it wasn’t easy to get change at the hotel which didn’t help (bar staff were changing $10 from their own pockets - management  should really help with this). On a few days  I had no change til after lunch and I was very aware of the difference (servers still polite but noticeably less attentive).

Fab hotel

An oceanfront resort exclusively for adults. Here, swim-up suites lead to an Infinity pool, a tequila sommelier teaches the art of sipping Mexico's traditional spirit, and a pool party creates an energetic vibe. With a vast selection of superb dining options and unparalleled accommodations, Hyatt Zilara™ Cancun offers everything you would expect from an all-inclusive resort and so much more.

Situated on an ideal stretch of sand on the widest stretch of beach in The Hotel Zone, Hyatt Zilara™ Cancun is just 20 minutes from the Cancun International Airport and within minutes of the best golf courses, shopping malls, restaurants and nightlife Cancun has to offer.

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Hyatt Zilara Cancun