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Pool

Perfect location and stay. We will return. Beautiful location. Wonderful staff. Great pools and beach. The massages at the spa were the best.

Oceanside

Google
Resort is a disappointment. Check-in took hours and was totally disorganized ...worst I've ever seen. Then they stop you with a timeshare pitch and ask for a cash deposit until you come back for timeshare presentation. Daniel even pulled the "single father" card for sympathy. We walked away...sorry, not getting my money and this property isn't worth a timeshare! They gave same room type to people who arrived after us. Our first room (family suite) had no AC. They said all the rooms are the same. I asked to see another villa which had full blasting AC, so at least we had AC. The staff at the front desk is rude, they roll their eyes at you, they stand around just looking at you, and clearly don't want to work. The rooms need serious upgrading. There were holes in the ceilings, the sliding glass doors barely slid and didn't shut tight, there was mold in the master bathroom, and the hairdryer was so disgusting that I needed to use a washcloth just to hold it in my hand. The food was just okay but you get tired of the same things for lunch and dinner every day. The cocktails are so watered down and one bartender put rum, vodka, strawberry, orange and pineapple in a strawberry dacquiri. ????? Blenders broke a couple times when we were there. No activities to keep you entertained. We really wanted to switch hotels (to another Occidental).

Go somewhere else.

There were many maintenance issues in our rooms and throughout the resort. Service especially from the Reception staff was terrible. Housekeeping service was inconsistent from from a product availability standpoint.  There were occasions we were told the ran out of bath towels and they said they did not have wash cloths at all. Or hand towels were inconsistently replaced.  Overall terrible experience.  I would not recommend.

Terrible Experience

This was my first  all inclusive vacation. Most of the food was tasty and fresh. My family and I enjoyed our stay there. We utilized all the amenities and felt very safe there. The resort was fairly clean. Also, we found that the night life entertainment was too short and not very cultural.

Birthday vacation

I have traveled all over the Caribbean and this was a very disappointing experience. Check in was smooth & the rooms clean but basic. AC worked fine; but internet & TV kept going out. We didn’t spend much time in the room. 
Housekeeping did a good job throughout the property. 
The food was terrible. All meals. Dried up. Tasteless. My boyfriend got food poisoning from the Seafood Restaurant. Mexican restaurant was good. 
Service at meals was also good. 
Pool areas were nice & well kept until the day they let locals in. Corona cans & wet towels everywhere. Babies without proper swim diapers. 
No umbrellas on beach. Beach & water full of seaweed. 
It’s hard to find a map of the property; it seems that only the concierge had them. In order to get one, you had to agree to meet with the “vacation club” representatives. Very persistent. You also need to meet with these same folks to get information on your transportation back to airport. They like to do a breakfast meeting & then the pushy sales presentation. 
My tip is this — you get what you pay for.  There are many nicer resorts out there.

Nope Nope Nope

The family-friendly Occidental Tucancun hotel is ideally situated directly on the seemingly endless white sandy beach and enjoys fantastic views over the Nichupté lagoon and the azure blue of the Caribbean Sea. The Kukulkan Plaza and La Isla shopping centres are only a few steps away; Cancún International Airport and the city centre can be reached within a 25 minutes' drive.


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Occidental Tucancun