Name: Sun Palace Resort
Price range: from £1,971.74pp (7 nights includes flights and transfers)

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Pool

It was so nice, clean and beautiful place to have a good dinner. I really enjoyed my Birthday Dinner. They surprise me with a birthday cake. That was nice. Francisco and Daniel thanks for serving me. They were so nice. I hope we see for the next trip.

It’s a great experience.

Wonderful small and intimate resort, customer service was exceptional.  Excellent entertainment staff.  Amazing restaurants.  Nice beach,  only two complaint: one is limited pool sitting space and the second is the resort app that allows you to book activities and make restaurant reservations frequently crashed.  However it was easy to book activities and make reservations by approaching the restaurants and services directly.  Still highly recommend this resort for couples.

Great couple resort

Filemon was anazing. He was very accomidating to our needs. He was fun, energetic.  The whole staff was amazing! They remembered us everyday. By day 2 he knew what we wanted. I recommend going! Such a great time. All the food was amazing. Fish tacos the best.

Great service

My husband and I had an amazing visit to Sun Palace. Staff were extremely attentive from bell men, front desk, wait staff while dining and at the pool. Our lounge server knew our drink after the 1st day and the event staff recognized us our 1st morning after attending 1 show. There was always someone wiping, dusting, sweeping, etc to ensure it was clean. Our room was great and the view even better. We look for to another Palace Resort stay in the near future!

1st All Inclusive Stay - the bar is set!

The Sun Palace Cancun is the top rated resort for many wonderful reasons. This review will be a long one, but very descriptive and informative.  Here is why….
From the time we arrived at the airport pick up area- The Palace staff was on it! We had very little wait time for our transportation to arrive to pick us up. Upon upon arrival to the resort, we were met with a cool towel and a refreshing drink. Then our VIP concierge Greisy met us and took us to the fifth floor check-in area. She did a fabulous job. She was very attentive and considerate to some weary and hungry travelers. I want to extend much gratitude to her as she kept up with us throughout our 10 day stay she planned a lovely special anniversary dinner in the Aurora and then with decorations and champagne in our room - decorating with Rose petals a couple of times during our stay. Many thanks to Greisy for all of her special efforts.! Roberto was also excellent! He helped us plan our stay. He made sure we got the appointments we wanted and scheduled them for us.
Or directed us to the correct person for scheduling. He just did splendid work for our entire stay ~many thanks to Roberto. 
Our room was a honeymoon suite with a large balcony. It was great for us. We love to be outside as much as we can. We are from the Midwest so we enjoy the sun, warm temperatures and the beautiful ocean sound. Housekeeping did a marvelous job as well . They worked hard at keeping our room clean and refreshed morning and evening. There were two weddings that happened during our stay. But the staff and property seem to handle the events very well. The occupancy of course, was quite high, but we didn’t have issues due to that.
We were unable to participate in the chefs dinner because it was fully filled. The romantic dinner was canceled due to weather so we went on the travelers table excursion. That was a very interesting evening. We left the resort about 4 PM and returned about 10 PM. It was a Yucatán dining experience on the island out from Cancun -Isla  Mujeres. A great time and a beautiful island for sure!
We also did the wine tasting that was also a very fun evening. There were only six of us so it was very low-key and.just a really nice experience!
And now for the spa ~
we had the romantic couples massage. And of course, we had the complementary back massages. I had more services they were the complementary manicure and pedicure. I also had the marine wrap. In the salon, I had a haircut and a deep conditioning treatment. I absolutely recommend all of these services!
The restaurant options are very diverse, each one great in their own way.  we had so much delicious food and attentive well taught servers. They are very informed about menu options. They are also very patient and helpful. Each experience was so sweet and fun to try things outside of our ordinary food.
Room service was also a fantastic option for us. We had breakfast each morning out on our balcony. It was so great! We had our own special delivery girl - Ivet💕
Miss you & hugs!!
One of the complaints that come through on many other reviews is about the pool chair problem. We did not experience that. Most of our days were spent on the beach. We didn’t experience a problem getting a spot on the beach. 
It was a little bit amusing each morning to see how early folks went out to secure their pool chairs or beach chairs😊. Just a note here though-if you were with a large group, it would probably be be a little frustrating sometimes~
A few last things….
The Sweet  Shop —Great food options and easily accessed-
The gift shop is also a lovely option for clothing items -
The jewelry store is great too! 
There is a little store for essentials if needed with shirts and other items for gifts;etc.
The entertainment is a nice option in the evening. Many different types of shows are available each week. We enjoy attending them. I highly encourage not missing David McGee. He is so amazing.
Of course there is some later entertainment in the lobby bar. That is very good as well. It is usually a Music option.
Now For the names of the staff that made our stay marvelous~
Guest services concierge, fifth floor-Griesy
Vacation planner and More-Roberto
Sommelier -Alexandria
Trattoria- Guillermo & Victor
Aurora- Martin & Leydi
Fuego- Isaac, Guillermo, Esmarella & Sarahi
Anniversary Dinner- Ruben, David & Alfredo
Thai- Steven & Raul
Beach server- Edenidino
Umbrella guys- Daniel & Marcos
Spa and Salon
Mani- pedi  -Patricia
Back massage- Citily and Veronica
Romantic Couples Massage- Geraldine and Keyla
Marine Wrap- Brenda
Cut and Condition- Esmarella
Many thanks to all who made our time so sweet!!
See you again❤️☀️⛱️❤️

A Quiet Anniversary Stay

The luxury couples-only hotel Sun Palace offers an exclusive oceanfront location, only a short drive from popular Cancun attractions, and provides state-of-the-art accommodations and exceptional on-site facilities and amenities. It is just a few minutes walk to the town centre where guests will discover many bars, restaurants and nightlife venues. Guests can easily discover top-rated golfing at the nearby golf clubs. Stunning Mayan archaeological sites along with an endless variety of water sports are also easily accessible.

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Sun Palace Resort