Name: RIU Palace Riviera Maya
Price range: from £0pp (7 nights includes flights and transfers)

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Pool

Great trip, our 3rd time at this resort and loved it as always...Will hopefully make it back from England to visit again some day soon X

Fabulous 60th Birthday Trip

This property is excellent! We have stayed at the Riu Yucatan property twice and we were upgraded to the Palace Riviera Maya location when we were checking in. The room was amazing and very well kept. The restaurants on the property were outstanding and the service was spectacular. On one occasion at the Japanese restaurant our kids were not able to find something that they were interested in trying and the waitress was kind enough to get them noodles; she did offer a few options for them. The pools on the property were amazing and so nice with the built in seating. The kids were able to play all day between the pools and the ocean. The staff was always welcoming and the activities throughout the day kept it entertaining. My kids loved the evening shows and opportunity to be apart of the Riuland show and activity. Absolutely amazing experience and we can't wait to return.

Riu Palace Riviera Maya

A Trip to Remember

We stayed at the Riu Palace Riviera Maya for a month in February 2025.  The hotel lobby looked gorgeous and the overall hotel was impeccably well maintained.  Our room was clean and inviting. When we went for breakfast the next day, Mendez greeted us like we were his long lost family ! he exuded warmth and took care of our needs from that moment onwards, including our sweet Frank, Lorenzo, Carlos, Niko (who called me his angel), Freddie (Steakhouse), Juan and the many other waiters & waitresses. Kudos to their super wonderful leader Esteban for training his staff to be so attentive and caring.  There was a good variety of food and the specialty restaurants dished out delicious meals. The evening waiters serving us drinks at the Plaza were well organized, friendly and ensured everyone was attended to.  The Entertainment was very good and the Entertainment staff truly made our stay enjoyable.  We especially remember sweet Eliud who sparked our interest in learning Spanish; passionate Joe who taught us how to dance to Latin rhythms & made it so enjoyable, Eric whose top notch dance moves & warmth will forever be etched in my memory, our ever so friendly & adorable Kimberley, Jocelyn, Luna, Alberto, Angel, Emmanuel & Axcel who were always there to chat, entertain and encourage us to have fun. Ricky Bobby & Eric were both great MCs.  Miguel in charge of the Reception was excellent to deal with.  I always believe that a “smile” can be very impactful and management who wear a serious face could learn from this virtue. The beach unfortunately is eroding quite a bit but every attempt is being made to preserve it. Our only suggestion is to provide umbrellas or build palapas on the beach as the shade from the palm trees is not very effective.  I would highly recommend this hotel.

A Trip to Remember

This was our second year in a row at the Riviera Maya and we enjoyed it once again.  The area is very safe and relaxing.  You can walk to town or take private excursions. Playacar is a large private community of hotels and condos. The food was good and we got plenty of sunshine once again.

Only improvements I would recommend is to provide better quality of evening entertainment, better beds and sheets (sleep experience), and start the outdoor evening entertainment earlier and shut it off earlier in the courtyard so you can get some sleep.  You can keep music and food going up in the lobby area.

Annual Vacation

Having been to this hotel before I found the staff were as excellent as before and they are what makes the holiday. However the quality of the food especially in the evening buffet restaurant was nowhere near as good as previous years, no themed evenings and very little variation. We choose starter, main and desert, to avoid a plateful of bits and pieces. But we still struggled with the quality  of what was on offer. Come on this is a RIU PALACE

somewhat dissappointed

Situated directly at Playa del Carmen, this hotel is in a prime location. In the area, guests can appreciate the Mayan legacy, with spectacular pyramids and the popular ruins of Tulum, or the ruins of Cobá, or visit the reservation of the Sian Ka'an biosphere, where guests can find an untouched jungle. The club resort offers six restaurants and room service is available. There are also bars, a nightclub, a hairdressing salon, Internet access, a newsstand, boutiques, a laundry service and a concierge. The hotel also has a children's playground and a kids' club for younger guests to enjoy.

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RIU Palace Riviera Maya

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