Name: Phulin Resort Phuket
Price range: from £0pp (7 nights includes flights and transfers)

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After booking 3 months in advance this hotel cancelled at last minute stating there was a problem with my credit card. I booked 2 swim up rooms we were coming as a birthday trip for my twin boys 16th birthday, and ended up paying out more money for a different hotel ... no reply back from them they clearly double booked as I contact my credit card and bank and there was no problem Edith any of them!!!! Total rats that’s all I can say. Stay well clear if you don’t want to be let down , after reading reviews later this is what they do often. Stay well clear! 

Do not book! 

We booked with Agoda and we given a superior room. Got to the hotel and was placed in B block which can only stand for "bloody awful" when we complained we were told if we wanted a superior room, with a kettle we would have to pay extra. 300  baht per night. Awe moved into C block well this stands for " Cold and damp" you didn't need the old fashioned noisy air con. All osf our complaints have been ignored by the hotel not only from us bu Agoda as well.

Don't waste your money

1star if that..we are backpackers and came here as a bit of a treat expecting something better than the hostels we had previously stayed in but how wrong we were. Greeted by unfriendly staff who pick and choose when they can speak English, go up the stairs with no offer to help with our bags(and we were on the top floor), the stairs and corridors were dirty and so were our rooms. There were lots of ants and when we told the staff, they weren’t even surprised and just offered us a spray for them. The shower room was filthy and the shower was either boiling hot or freezing cold. We stayed here for 3 nights and our room was not cleaned once. Best advice just don’t stay here even if you’re on a budget.

Go somewhere else

We flew overnight and arrived at 930am to be told our room would not be ready until after 2pm ( previously we had been to this We flew overnight and arrived at 930am to be told our room would not be ready until after 2pm ( previously we had been to this resort in a different/ better  hotel and they had our rooms ready when we arrived a a complimentary breakfast )
 We sat by the pool - there are 4 sun-bed  type things - one of which is broken . The pool is tiny and not appealing . 
Eventually we got our room  around 1230 -We booked a deluxe room - never ever should these  rooms be described as such . Everything in the room  was chipped , tatty and really grubby . Bathroom was grotty and the toilet was really disgusting- stained seat and a big chunk of the porcelain had been repaired badly .We seemed to only be allowed one toilet roll at a time - I swear the cleaner only went in the bathroom to put toilet roll in there - I cleaned everywhere myself everyday  with antibacterial wipes I brought with me ! Although some days we didn’t even get any toilet roll and had to go to reception and try to explain ( but we just got given the one. ) We were given 2 awful smelly faded blue pool towels in our room - no hand towels or bath towels . ( Even the tour guide who came to see us at the hotel was stunned to hear that was all we had been given ) The towels were only changed when I rolled them up in a ball and left  them in the middle of the bedroom . 

We were  given a set of breakfast tickets  but only went twice - it was a free for all - 2 domestic  toasters and  communal margarine and liquid jam to go with it. Tea and coffee was awful . 

Dining Tables seemed dirty - in fact everywhere looked dirty - communal areas and stairs didn’t seem to be cleaned whilst we were there for almost 2 weeks. 

There is an outside area  with tables which is carpeted with artificial grass - this just seems to be a home for all biting insects .

Also as you leave the hotel and walk towards town you have to pass what I can only describe as an open sewer - it stinks - we had to cover our noses every time ( whoever
 would  think  it was a good idea to build a hotel so near to this ?) 

The Wi-fi is a waste of time - doesn’t work consistently anywhere in the hotel -struggled to make voice  calls  on WhatsApp. 

We spent most of our time away from the hotel - eating all of our meals away from there and going to the beach to swim . 
 
In summary , I would advise anyone   - go to Karon Beach but DO NOT BOOK THIS HOTEL -STAY SOMEWHERE ELSE

Don’t Bother !

This is a hotel from hell, I don't usually comment on hotel stays but want to warn others to prevent their holidays from being ruined like what happened to us. The stuff just want money and will try to charge you for ice and everything else. You will not get your full deposit back. No English spoken on site, if something goes wrong there's no help. You are a target by staff, there is no customer service. The shuttle bus took us to their sister hotel the wrong hotel as they didn't communicate and no signs were on the bus, this hotel refused shuttle to take us back to our hotel and made us pay for an 1 hr Taxi back which was costly even though it's their mixed up. The amenities are poor and staff is rude, nasty and horrifying service. No hot water in the room. Toilet drainage smells in the room which they tried to cover up by using extra artificial sprays, they also refuse to change rooms when there is no hot water and smelly toilets. Avoid at all costs.

Avoid this toxic place

Boasting an outdoor pool with children's corner and a playground, The Phulin Resort by Tuana Group offers Thai-style rooms. Free parking is possible on site

Featuring modern dark wood furnishings, air-conditioned rooms at The Phulin Resort feature bright colours. For convenience, a fridge and safe are provided. Private bathrooms have a bathtub and hairdryer.

For leisure, guests can enjoy soothing massages or go on day trips arranged by the tour desk. Staff at the 24-hour front desk can provide car rental and laundry services.

The restaurant offers a range of international dishes. Meals can also be enjoyed in the privacy of rooms.

The Phulin Resort by Tuana Group is a 10-minute drive from Patong Beach and a 20-minute drive to Phuket Town. It is a 45-minute drive from Phuket International Airport. Town and airport transfers are available for a fee.

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Phulin Resort Phuket