Name: The Beach Heights Resort
Price range: from £718.92pp (7 nights includes flights and transfers)

Select Room & Board Basis | Mercury Holidays

Product Details

Pool

Super nice accommodation! We had a pool access room and the pool was neither cold or hot, just the right temperature. The staffs were super helpful as well when we asked if they could spray the room with some mosquito repellent they did right away while we were out so we wouldn’t be able to smell it.
Rooms were huge as well and the bed was really comfortable and room was cleaned everyday as well.

The breakfast was great! July and Shavae were very accommodating! We are super happy with the whole experience and we definitely recommend this hotel!

The location is super great because it’s close to everything, just walking distance.

A hotel worth staying at!

1 week after I booked and paid on Agoda, the Hotal canceled the paid room. For the cancellation, the hotel only sent a message that the room is now no longer available. But they have not canceled it on Agoda. It is required that I cancel it (free of charge). The same room (Delux Room) is still available on Agoda in 2 numbers, but now 45% more expensive.
Why doesn't the hotel cancel on Agoda on their own? Why is the room on Agoda and booking.com still 2x available, just much more expensive? The Agoda call center only offered me to look for an alternative. They did not respond to the two questions and the "strange" cancellation.

1 Week after payment they canceled - same rooms are still available now for +45 % more.

We lived in this hotel for 11 days. The hotel is suitable for having breakfast in the morning and returning in the evening. The room was good.
Many thanks to July from the restaurant for her responsiveness, attentiveness to guests and kind heart.

The beach holiday

NOT A 4 STAR HOTEL. We are from sweden. Very very bad service. Staff in the lobby just hanging around and not so polite or helpful. Not clean bathroom either. This is a 3 star hotel. When we arrived they help us with bags when we legat they didnt care so much.

Not a 4 star.

Let’s start with the pros.
We booked the pool access room and AC work well in this hot weather. Walkable distance to Kata and Karon Beach.

But will we stay here again? DEFINITELY NOT! 
Not sure why the rating on Agoda is above 8 when this place should probably rate below 5, and in my view a ZERO.
The hospitality here is TERRIBLE! Words to describe this resort: Unwelcoming, Rude, Bad communication, Slow, Dated, Dangerous!

Before arrival, we emailed our inquiries but got no response from the resort. 
Upon arrival, we noticed 4 staff stationed in the lobby, yet no one greeted us. We proceeded to check-in and were told that our room would only be available at 3pm. 
So we requested to leave our luggage at the resort first and yet the staff seemed pretty “nonchalant”.
We left and returned at 3pm for check-in again and were left waiting for a good while before they proceeded to check-in someone else who came after us instead. After a moment later, the staff told us our room was not ready due to some smell. Like seriously? This could be told earlier instead of letting us just wait.

Do take note that a cash deposit of 3000 baht is required. Not so great if you do not want to hold foreign currency upon returning to home country.

When we arrived in the room, we noticed the lack of housekeeping. As we required additional towel, we attempted to call for room service and reception (many times), yet to no avail. So we made our way out to make a request and headed back to our room. A few minutes later, we received a phone call from the reception and the first sentence was “Ma’am, I would like to argue with you.” Like seriously? We were just making a simple request for additional towel. 

At night when we returned to the resort, we requested for bottled water and yet again… it seemed like the staff were up to “challenge” us. So we brought up that bottled water was not replenish when we checked-in.

During our last night stay, one of the room wall fixtures fell off by itself while we were doing absolutely nothing but resting. Thankfully, none of us were hit and injured. The electrical sockets were weirdly positioned right behind our pillows. Sounds pretty dangerous, yeah?

Gym equipment is pretty dated or not functioning. Breakfast was okay.

Overall, our experience staying here was HORRIFYING. We would not recommend staying here.

Terrible Hospitality! Do not recommend staying here.

Stop at The Beach Heights Resort to discover the wonders of Phuket. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. Free Wi-Fi in all rooms, 24-hour security, daily housekeeping, fax machine, fireplace are just some of the facilities on offer. Television LCD/plasma screen, complimentary instant coffee, complimentary tea, linens, mirror can be found in selected guestrooms. Take a break from a long day and make use of fitness center, outdoor pool, spa, massage, kids club. Discover all Phuket has to offer by making The Beach Heights Resort your base.

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The Beach Heights Resort