Name: Patong Bay Hill Resort
Price range: from £794.78pp (7 nights includes flights and transfers)

Select Room & Board Basis | Mercury Holidays

Product Details

Pool

Hotel was brilliant and Liza was so helpful and made our Thailand trip very good 
Thank you . Patong Bay hill resort is the best to stay with your fri, family, couples 
The staff are super friendly and very helpful 😁😁😁😁😁😁😁😁😁😁😁😁😁😁

Excellent

Lisa was very helpful for check-in
Lobby and living room is very spacious.
Suit Room and swimming pool is very clean.

Found this place easy in google.
The transport is very easy to find.
…………………………….   …………………………………………………………………………………………..

Good and budget friendly

We liked the service,especially we liked the help of manager Wit.He did a lot of things for us,he explained us some moments.Breakfasts were delicious,food is different.Central swimming pool is big and own pool is clear.The weather was good,sometimes was rain,but it was’nt bad.

We visited Patong for pleasure,liked it a lot,will come back again

I honestly wouldn’t recommend this hotel. We booked an all-inclusive package along with a cottage villa directly through their website, and everything was confirmed at check-in. But when we went to eat at the onsite restaurant—something that should’ve been included—they tried to charge us. I explained we had the all-inclusive deal, and the waiter told me to speak to reception.

Reception then said our package wasn’t valid and that they had no record of it. They mentioned they were in the process of removing the all-inclusive option from their website—which had nothing to do with us, since we booked weeks prior while it was still available. It took two full days to get someone to confirm what should’ve been clear from the start. It was frustrating, time-consuming, and completely avoidable.

Other issues we had:
	•	The in-room safe didn’t work. We were told a technician would come, but no one ever showed up, even after following up multiple times.
	•	They only gave us half a roll of toilet paper per day, and we had to keep asking for more. They wouldn’t give us a full roll, which was just bizarre. We actually seen another review about this too. 
	•	We booked this place partly for the 12pm check-out, but on the day we were told to check out earlier because housekeeping needed the room for the next guest. 
	•	We also booked a trip to Freedom Beach through the onsite concierge. Two days later, he approached us saying he’d given us the wrong change and overpaid us—something we’re certain didn’t happen. It felt off and a bit scammy.

On top of all that, the location is far from everything, the staff weren’t helpful, and there are renovations going on. The breakfast was cold, bland, and never changed the entire week we were there.

I’m not someone who usually writes bad reviews, but this stay was just one issue after another. We’re two young Aussies who just wanted a relaxing week in Phuket, and sadly, the hotel ended up being the least relaxing part of the trip.

Take this as your sign to check out other options—there are definitely better hotels and staff in the area.

Disappointing stay - wouldn’t recommend

Anything bad room no cleaning no body answer call reception no body caring if you need something it was bad experience I was go lot of hotel in phuket I don’t have any problem with us only this hotel every moment have problems and bad hospitality

Bad experience staff bad not care for anything for guest

Patong Bay Hill Resort Where Your Holiday Begins! 
The Tropical Modern Resort nestled on Hasib-pee Hill, the highlight of Patong. Presenting panoramic view, the pearl of Andaman sea from the hotel side. Together with the concept of modern style mixed with finest furnished contemporary hotel catering, exclusive accommodation surrounded by green landscape and natural gardens. Patong Bay Hill Resort is the perfect hideaway destination, for the comfort and relaxation after a long journey. Five-star services, extremely private with natural landscape and perfect ambiences in Patong, Phuket.

Europe

Norway

Escorted Tours

Cruises

South East Asia

Laos

Private Tours

Antarctica

Poland

East Asia

Japan

Escorted Rail Journeys

Hong Kong

Singapore

North America

Canada

Vietnam

Holidays

Solo Tours

Thailand

Multi-Centres

China

Indian Subcontinent

India

Kerala

Nepal

Escorted Walking Tours

Indian Ocean

Sri Lanka

Turkey

Seychelles

Latin America

Guatemala

Lithuania

France

River Cruises

Spain

Croatia

Bali

Malta

Chile

Argentina

Algarve

Africa

Morocco

Cyprus

Middle East

Abu Dhabi

Albania

Indonesia

Taiwan

Madeira

Mongolia

Colombia

Egypt

South Africa

Philippines

Madagascar

Namibia

Bhutan

Botswana

Central Asia

Georgia

Kazakhstan

Tibet

Caribbean

Jamaica

Portugal

All trip types

Cambodia

Costa Rica

Dubai

Maldives

Mauritius

Kenya

Australasia

Australia

Cuba

South Korea

Czech Republic

Tanzania

Peru

Brazil

Romania

Jordan

Kyrgyzstan

Borneo

Malaysia

Uzbekistan

Tenerife

Lanzarote

Benidorm

New Zealand

Fly Drives

Mexico

Israel

Ecuador

Netherlands

Italy

Austria

Iceland

Oman

Gozo

United Arab Emirates

Costa del Sol

Greece

Gran Canaria

Antigua

Grenada

Majorca

Saint Lucia

Barbados

Fuerteventura

Opening Times

Mercury Holidays opening times

About Us

Contact us

Online Brochures

Order a FREE Brochure

Terms and Conditions

ABTA & ATOL

How to Book

Holiday Insurance

Airport Extras

Charities we support

Early Holiday Booking

Privacy Policy

More Info

All inclusive holidays are all about keeping things simple and stress-free. Leaving you with the sense of relaxation, knowing everything is covered and there are no extra expenses!

All-Inclusive

Pay no extra for being a solo traveller with our no single supplement special offers!

No Single Supplement & Solo Offers

Stay longer for less, with our stay 14 nights pay for 7 nights holiday deal! This offer is available with a great selection of our hotels

2nd Week Free & 14 Night Offers

Stay 21 nights pay for 14 nights! Choose one of our excellent value long stay holiday offers. Stay longer for less!

3rd Week Free & Long Stay Offers

Discover our very best holiday, tours and cruise offers, hot off the press!

Newspaper Offers

Special Offers

Save £400 on selected Autumn Tours

View Tours →

Exclusive Discount Unlocked

Exclusive Discount Unlocked - Save £100pp on all 2026 Tours with discount code DEAL100

Special Offers (view all)

Trip Type

Sort by

More Info (view all)

Patong Bay Hill Resort