Name: Wyndham Sea Pearl Resort Phuket
Price range: from £821.18pp (7 nights includes flights and transfers)

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I compared all the Wyndhams in Phuket and chose to stay here because this hotel looked high standard. However, when I actually stayed there, I had a terrible experience with extremely poor service. The only good thing was the lobby staff, who created a warm and welcoming environment.

But the rest? Absolutely unacceptable.

I needed a hairdryer, shampoo, and soap, so I called reception. The phone signal was terrible, so I could barely hear them, and they couldn’t hear me either. Because of this, they told me they would send a housekeeping staff to my room.

I waited 15 minutes—no one came.
30 minutes—still no one.
45 minutes—nothing.
55 minutes later, finally, a housekeeping staff arrived.

And guess what? They didn’t understand what "shampoo" was. A housekeeping staff in a five-star hotel had zero knowledge of basic toiletries. Then, they called another staff member to help—and she also didn’t know what shampoo was. How do they even work in housekeeping if they don’t know the basics?

And then the restaurant—a complete disaster. The waitstaff couldn’t even take orders properly. They didn’t know what Tabasco was. I ordered a club sandwich without tomato, but they didn’t understand. I clearly said "no tomato," yet they just stared at me, completely lost. Then, instead of figuring it out, the waitress pulled out her phone and made me speak into Google Translate just to place a simple order.

This is a five-star hotel with a zero-star standard.

I left exhausted, frustrated, and completely disappointed. This was my first and last time at Wyndham Sea Pearl. If management doesn’t properly train the staff, especially in basic English and service skills, this hotel will become the worst Wyndham properties in Phuket.

I will never stay here again. Avoid this place unless you want to pay for frustration.

Terrible 5-Star Hotel with Uneducated Staffs

I stayed at Wyndham Sea Pearl Resort for one week, and honestly, it was one of the eeriest experiences I’ve had. The resort was so empty and quiet that it felt like being in The Shining. I probably saw no more than four other guests during my entire stay, making it feel very lonely and spooky.

Location:
The resort is up in the hills, very far from everything. There is no footpath outside the resort, so walking to Bangla Road or Patong Beach is simply not possible. Contrary to some Tripadvisor reviews, it is NOT a "3-minute drive" — it takes around 30 minutes each way by taxi, so be prepared to spend extra money every time you want to leave or come back.

Resort Layout:
This place is massive — almost like a maze. It's hilly, there are no elevators, and just getting from your room to breakfast is a decent walk. When I arrived late at night, around 11 pm, a staff member thankfully escorted me to my room, but the walk was long, dark, and full of stairs and zigzag paths. I almost got lost the next morning trying to find my way back to reception.

Breakfast:
If you don't prepay for breakfast, expect to pay BT530 per day. The buffet is very basic: toast, pastries, eggs, fruit — and honestly, the hot dishes looked cold and unappetizing. Most mornings, I ate alone or with one other guest, which only added to the lonely, low-energy atmosphere.

Facilities:
There are a few pools, and while I basically had the pool to myself every day (which was a plus), some areas could definitely use maintenance. Broken floorboards around the pool decks were noticeable, so be cautious when walking barefoot.
There’s no real hotel bar, no vibe, and once it gets dark, there is nothing to do onsite except stay in your room or book a taxi to go elsewhere.

Room:
I had a King Suite with a hot tub. It worked for three days and then broke down. A few mornings I was woken early by workers shoveling leaves and branches off the roof around 8 AM — not ideal if you’re hoping for a sleep-in.

Other issues:

A BT4000 deposit is required at check-in.

Reception incorrectly charged my room service payment, freezing more money from my account. I recommend paying cash instead of card to avoid a similar issue (they told me it would take 2–4 weeks to refund).

Power outages happened a few times, causing the air con and lights to cut out — very uncomfortable when you’re relying on AC in the heat.

Final thoughts:
Before booking, I suggest looking carefully at Google Maps and the satellite view to really understand how isolated this resort is. I had hoped to enjoy some downtime hanging by a bar or restaurant onsite when I wasn’t exploring, but unfortunately, that wasn’t an option here.

Sadly, I can't recommend this hotel unless you’re specifically looking for a very quiet, isolated getaway with no energy or nightlife around. Most places you could go to the hotel bar area and hang out, but not here because it does not exist

Very Isolated, Eerily Quiet, Not as Advertised

I am currently staying at the hotel with my mum, we are on our third week and we cant fault the hotel at all. We were slightly apprehensive prior to coming as the hotel has a lot of bad reviews but we have had nothing to worry about, it doesnt deserve the bad reviews it gets. 

The hotel grounds are amazing, it feels like you are in the middle of a rain forest, i've had my room cleaned everyday and the cleaners are doing a great job. 

Ive received tea and coffee as well as water in my room everyday and fresh towells when needed. 

There are various outdoor pools which are lovely and relaxing and tend to be empty of people. So we have the pools to ourselves most of the time. 

Breakfast is very nice, they give you an option of freshly cooked eggs with your prefernece of how well done you want it and how you like your eggs. You get freshly cooked omelettes too. The buffet has a wide variety of international cusine. Special touch while eating breakfast is listening to a man playing the piano in the mornings.

We have been to various countrys around the world and couldnt fault this hotel. We will definitely be returning.

Fantastic hotel

The property is amazing.  The staff was so nice and accommodating.  Such a relaxing place in a very quite area.  The pools are great.  My room was clean and so comfortable.  I ordered room service multiple times and each time it was great!  Thank you so much!  We will be back!!!

Traveling to Patong

Property is not maintained. Rooms need new furniture, towels, toilets, plumbing, cleaning and updates. Our room was unclean upon checking into property. Dirty bathroom with remnants of the previous guest. There was only one hard old towel provided for bathing.

Very Disappointed

Set in an elevated position on Patong hill, the luxurious hotel Sea Pearl Villas Phuket enjoys sweeping views over Patong Bay, the Andaman Sea and the lights of the city. Modern buildings with a contemporary Thai interior design are surrounded by more than 6 hectares of lush tropical gardens. An excellent choice to experience vibrant Patong in a luxurious environment.

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Wyndham Sea Pearl Resort Phuket